First of all I would like to thank all of you for your help and for your suggestions and opinions. The problem with iTunes was this: The download kept timing out, so I tunes with state would say problem with update and want me to start the update again. Finally I just decided to continue hitting the update button when I was told there was a problem, and eventually the whole update it downloaded after that the whole process went smoothly. The person at Apple said that sometimes the downloads do stop, and that the software is written to pick up where it leaves off when you restart the download. He said a lot of software is written to take care of things that happen as it is being used. I reconnected the iPhone and it said extracting software. Now there was another problem. There appear that there are some cables that are only for charging purposes, and others that will do the update as well as the charge. The person that I talk to at Apple said that Bilken is the only one besides Apple that will do both the charging and the updating. I also was told that a lot of times we are at the mercy of the Internet so the update can die, and then as I did, you have to start all over.
In his opinion, he feels that it is more stable to use iTunes and update from there an over the air with Wi-Fi. Again thank you all for your help and suggestions and thank you for telling me how to put the phone in recovery mode. God bless, Wren Langley PS. I'm sharing all of this information as it might be of some help to someone later. I couldn't get a ride to the Apple store yesterday, so I'm very grateful that my phone is working again. I also would like to give credit to God above, because I prayed a lot and I know that I received help from him. To get my phone working again. Sent from my iPhone > On May 17, 2016, at 5:11 PM, Jennie Facer <[email protected]> wrote: > > This is a 5 s. I tried to help her by putting her phone in recovery mode and > it was still giving us problems. She is on the phone with Apple now I guess. > She had a bad cable. Thanks to everyone who responded. I think she got it. > > > > On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel" <[email protected]> > wrote: > >> What model iPhone is this? >> >> >> From: [email protected] [mailto:[email protected]] On Behalf >> Of [email protected] >> Sent: Tuesday, May 17, 2016 7:36 AM >> To: [email protected] >> Subject: Re: iPhone seems to have died during update >> >> hi Dave, and the rest of you. Thank you for all of the hints and that helps. >> The first way I did it was just by Wi-Fi. When it wouldn't come back on >> after an hour, that is when I tried connecting it to iTunes on the computer >> hoping that I could fix it that way. God bless, Wren Langley >> >> Sent from my iPad >> >> On May 17, 2016, at 9:33 AM, Dave <[email protected]> wrote: >> >> in the future. don’t use iTunes. Just connect your phone to the power >> charger, and do it over WiFi. >> >> I have never had any problems. >> >> Good luck. >> >> From: [email protected] >> Sent: Tuesday, May 17, 2016 3:18 PM >> To: [email protected] >> Subject: Re: iPhone seems to have died during update >> >> I connected it to iTunes, and it kept telling me that there was a problem >> with the update and it would say that iTunes was downloading software for >> the iPhone, but then it would keep telling me to restart the update. If >> anyone has any more suggestions such as how to put it in recovery road mode >> and restore it back to life I would really appreciate it. Thank you. >> Step-by-step instructions needed please. Thank you thank you. Godbless, >> Wren Langley >> >> Sent from my iPad >> >> On May 17, 2016, at 7:39 AM, Feliciano Godoy <[email protected]> >> wrote: >> >> Is the phone displaying connect to iTunes on the screen? It sounds like your >> iPhone got corrupted during the process. Hopefully you have a iCloud or >> iTunes back up. Last resort, you will have to get the iPhone in recovery >> mode and use the iTunes player on the computer to bring it back to life. >> >> Regards, >> Feliciano >> For tech tips and updates, LIKE www.facebook.com/theblindman12v >> Follow www.twitter.com/theblindman12v >> >> On May 16, 2016, at 8:26 PM, "[email protected]" >> <[email protected]> wrote: >> >> hi all, >> Thank you for the help >> If you get a duplicate duplicate of this I apologize. I looked in my sent >> messages and I did not see this one. The iPhone told me the update would >> begin in so many seconds, and then stopped. It never rebooted after that. I >> connected it to the computer and try to update through iTunes, which I do >> have the latest version of, but iTunes said that there was a problem >> updating the phone. I tried several times, but each time iTunes kept saying >> that it was downloading software for the update but then trying to start the >> update process over. If anyone can help I would really appreciate it. The >> iPhone is the only phone I have. >> God bless, >> Wren Langley >> >> Sent from my iPad >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >> you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 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