Hi, So, I really didn't move the bot from the place it stopped. I just cleaned the brushes from some dog hairs and resumed. As for the error page, yes, it takes you directly to the right error page on the bot site. You can either flick right, or use the 2 finger gesture and swipe down and have it read the hole screen to you. But really, the first line of the error says it all. My brushes need cleaning. So, I knew just to feel for the brushes and remove what ever was clogging them. In this case was some dog hairs. My apartment is pretty bot ready too except one of the bathrooms. in one of my bathrooms, the bot can go around the toilet on one side, but always gets stuck on the other side and can't turn around lol. So, I just make sure either the door is closed, or I have something blocking the one side so it can't get stuck. Other then that, it just zooms all over the place. I really love it and was well worth the money.
-----Original Message----- From: 'Sandratomkins' via VIPhone [mailto:[email protected]] Sent: Sunday, June 26, 2016 7:37 AM To: [email protected] Subject: Re: Small update on the BotVac app accessibility. Good call Jeramy! So, as the error doesn't give a number, did the webpage that the "info" button took you to, land on the correct error message? If you know what I am trying to ask? Thus, not just a list of errors, but the specific one you were encountering? If so, this is vastly useful! I shall try it as soon as ever I get another error. Mind you, I am finding that, after the first couple of times using the Bot, I get less and less issues, I think this is due to the fact that my house is, now, Neato friendly. Once you had dealt with the brushes, did you put the Bot back in the same place? I have read that this helps with the Bot knowing where it is. If you interupt cleaning and place the Bot in another place, it can have trouble finding the dock again. Thanks for the tip, Sandy. sent from the dark side of the moon > On 26 Jun 2016, at 12:00, Jeremy Gilley <[email protected]> wrote: > > Actually, > Yesterday I did get an error, and I was able to access it on my phone app. > In the app, when the machine stopped running, in one of the settings, I > forget where, it says "error". > Next to it was a info button. I clicked on the info button. > It then took me to the website for the bot, and I was able to flick right > and read that the brushes needed to be cleaned. > Once I did this, I then closed out of the internet, went back to the bot > app, and found the play button and resumed cleaning. > Might be a bit time consuming yeah, but it works. > If you can't find the play button after fixing the error, one can just press > the home button on the machine to resume. I have done that too. > > > -----Original Message----- > From: 'Sandratomkins' via VIPhone [mailto:[email protected]] > Sent: Sunday, June 26, 2016 6:56 AM > To: [email protected] > Subject: Re: Small update on the BotVac app accessibility. > > Marie, > > I can't remember if I wrote this before: So, at the risk of repeating > myself, press the button to the right of the handle, with the straight edge > nearest you, holding down for 15 seconds and wait. You should hear a tune, > you will have reset your Bot to default settings. If the Bot has not yet > been successfully connected to the wifi, it still won't be. However, once > the wifi is turned on again by way of the settings on the machine itself, it > will then show up again as an access point. This happened to me too! I can > only say that you do, for now, need help with the initial setting up of the > wifi and this means, until the set up is completed. I have just spend the > last week alone, apart from a mad Irish Water Spaniel, who is of no help at > all! and my machine has worked flawlessly, doing the house every day for me, > despite muddy paw prints!! Once you have got past this initial hiccough, you > should be good to go. I know that, at first, while you are getting used to > the Bot, it feels frustrating getting error messages that don't explain > themselves via the app, and I am hoping that, as more of us use the BotVac, > we can encourage an improvement in the app, but you soon learn that the > error messages that you don't receive, are, in general, of three types, I.E. > Bin needs emptying, Brushes need cleaning and Battery needs charging. This > last one happened to me because, while I thought it was properly docked and > charging, it had been knocked by the dog's ball slightly off. For now, I am > using Be My Eyes when I get stuck, not the best solution, but useful > nevertheless. However, in order to get the most out of BME, you do need to > know what to ask your volunteer to look for. For example, when I was wanting > to know the battery status, my helper couldn't see the screen. She said it > looked blank, I had a little thought and pressed, just a short press, of the > 'home" button, the one to the right of the handle, this turned the Bot on > and my helper on BME could see the screen and read the status for me. > > Truly, this will sort itself, and you will learn how to deal with the > Bot, where, at the moment, we cannot read for ourselves the screen. > > Always remember, just a press of that same button will start you Bot > off, in its default setting, I.E. Clean house in Turbo mode, and then return > to dock. > > Please do keep us posted with your progress as other people are buying > this Bot and we can all learn from each other!! > > Sandy. > > sent from the dark side of the moon > >> On 25 Jun 2016, at 22:28, Marie <[email protected]> wrote: >> >> Well I think you might have underestimated the ease of getting connected > to the WyFy. I had my sister turn it on and then thought I would be able to > complete the process with the app. I got through all the steps up to waiting > the 3 minutes for it to connect. At the end of that, I got the message that > it failed to connect with no explanation except to check the display screen. > If I could see the display screen I would not need the app. So I am a bit > frustrated now with no sighted assistance available and no way to get > started. When I try to repeat the process, the Neato no longer shows up as > an access point on the WyFy settings? any suggestions? >> Marie >> >> >> -----Original Message----- From: 'Sandratomkins' via VIPhone >> Sent: Tuesday, June 14, 2016 6:14 AM >> To: [email protected] >> Subject: Small update on the BotVac app accessibility. >> >> Hi all, >> >> After a little panic on my part, i now find I can use the app a little > better! i just managed to change Turbo to Eco. I just did a spot clean, when > it cleans an area, either 2 meters x 2 meters or 4 meters x 4 meters. Then > it returns to base. I did this by just pressing a button, so very easy. > Useful for rugs or single rooms. My issues with my house network wifi > settings are almost resolved, touch wood. I am discovering that the best way > to deal with the vac is to let it do its own thing, I.E., "clean house" > either with the app or just press a button, there are only two buttons, and > then leaving it to finish. From my reading, this is true for all users, but > especially for us, as not all notifications are sent to the app, some show > up on the onboard screen and need to be read. I find it a bit concerning > replacing the Bot on its dock, visually, you can tell by the lights that it > is in the right position, but without the clues, hard to tell. So a quick > way to be sure would be to do a "spot clean" by pressing one button, when it > has finished, it will go home and play a tune and send a message. >> >> Still very happy, floors cleaner than they have been for years! >> Smug, Sandy. >> >> sent from the dark side of the moon >> >> -- >> The following information is important for all members of the V iPhone > list. >> >> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- You received this message because you are subscribed to the Google > Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> -- >> The following information is important for all members of the V iPhone > list. >> >> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- You received this message because you are subscribed to the Google > Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. 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