Hi Jeramy and all interested in the BotVac app accessibility!
My Bot just did the ground floor and returned itself to the dock. I heard
the tune and got the message "I am done cleaning", then, I heard, what I now
know to be an error sound, a sort of "bling blong" repeated a few times at a
minute's interval. I have had this before and when it occurs at the end of a
successful cycle of cleaning, I can be fairly sure it means the bin needs
emptying . But, this time, upon seeing the error showing up in the app, I
tapped on "more info" and, as Jeramy said, it took me straight to the
appropriate webpage and he error showed up, as I had expected, "bin full' or
some such. This is great! This little discovery has just extended accessibility
of the app/BotVac enormously!! Now, just the setting up of the Wifi and the
battery status and we are fully there!!
Sandy.
sent from the dark side of the moon
> On 26 Jun 2016, at 12:49, Jeremy Gilley <[email protected]> wrote:
>
> Hi,
> So, I really didn't move the bot from the place it stopped.
> I just cleaned the brushes from some dog hairs and resumed.
> As for the error page, yes, it takes you directly to the right error page on
> the bot site.
> You can either flick right, or use the 2 finger gesture and swipe down and
> have it read the hole screen to you.
> But really, the first line of the error says it all.
> My brushes need cleaning. So, I knew just to feel for the brushes and remove
> what ever was clogging them.
> In this case was some dog hairs.
> My apartment is pretty bot ready too except one of the bathrooms. in one of
> my bathrooms, the bot can go around the toilet on one side, but always gets
> stuck on the other side and can't turn around lol.
> So, I just make sure either the door is closed, or I have something blocking
> the one side so it can't get stuck.
> Other then that, it just zooms all over the place.
> I really love it and was well worth the money.
>
>
> -----Original Message-----
> From: 'Sandratomkins' via VIPhone [mailto:[email protected]]
> Sent: Sunday, June 26, 2016 7:37 AM
> To: [email protected]
> Subject: Re: Small update on the BotVac app accessibility.
>
> Good call Jeramy!
>
> So, as the error doesn't give a number, did the webpage that the "info"
> button took you to, land on the correct error message? If you know what I am
> trying to ask? Thus, not just a list of errors, but the specific one you
> were encountering? If so, this is vastly useful! I shall try it as soon as
> ever I get another error. Mind you, I am finding that, after the first
> couple of times using the Bot, I get less and less issues, I think this is
> due to the fact that my house is, now, Neato friendly.
>
> Once you had dealt with the brushes, did you put the Bot back in the
> same place? I have read that this helps with the Bot knowing where it is. If
> you interupt cleaning and place the Bot in another place, it can have
> trouble finding the dock again.
>
> Thanks for the tip,
>
> Sandy.
>
> sent from the dark side of the moon
>
>> On 26 Jun 2016, at 12:00, Jeremy Gilley <[email protected]> wrote:
>>
>> Actually,
>> Yesterday I did get an error, and I was able to access it on my phone app.
>> In the app, when the machine stopped running, in one of the settings, I
>> forget where, it says "error".
>> Next to it was a info button. I clicked on the info button.
>> It then took me to the website for the bot, and I was able to flick right
>> and read that the brushes needed to be cleaned.
>> Once I did this, I then closed out of the internet, went back to the bot
>> app, and found the play button and resumed cleaning.
>> Might be a bit time consuming yeah, but it works.
>> If you can't find the play button after fixing the error, one can just
> press
>> the home button on the machine to resume. I have done that too.
>>
>>
>> -----Original Message-----
>> From: 'Sandratomkins' via VIPhone [mailto:[email protected]]
>> Sent: Sunday, June 26, 2016 6:56 AM
>> To: [email protected]
>> Subject: Re: Small update on the BotVac app accessibility.
>>
>> Marie,
>>
>> I can't remember if I wrote this before: So, at the risk of repeating
>> myself, press the button to the right of the handle, with the straight
> edge
>> nearest you, holding down for 15 seconds and wait. You should hear a tune,
>> you will have reset your Bot to default settings. If the Bot has not yet
>> been successfully connected to the wifi, it still won't be. However, once
>> the wifi is turned on again by way of the settings on the machine itself,
> it
>> will then show up again as an access point. This happened to me too! I can
>> only say that you do, for now, need help with the initial setting up of
> the
>> wifi and this means, until the set up is completed. I have just spend the
>> last week alone, apart from a mad Irish Water Spaniel, who is of no help
> at
>> all! and my machine has worked flawlessly, doing the house every day for
> me,
>> despite muddy paw prints!! Once you have got past this initial hiccough,
> you
>> should be good to go. I know that, at first, while you are getting used to
>> the Bot, it feels frustrating getting error messages that don't explain
>> themselves via the app, and I am hoping that, as more of us use the
> BotVac,
>> we can encourage an improvement in the app, but you soon learn that the
>> error messages that you don't receive, are, in general, of three types,
> I.E.
>> Bin needs emptying, Brushes need cleaning and Battery needs charging. This
>> last one happened to me because, while I thought it was properly docked
> and
>> charging, it had been knocked by the dog's ball slightly off. For now, I
> am
>> using Be My Eyes when I get stuck, not the best solution, but useful
>> nevertheless. However, in order to get the most out of BME, you do need to
>> know what to ask your volunteer to look for. For example, when I was
> wanting
>> to know the battery status, my helper couldn't see the screen. She said it
>> looked blank, I had a little thought and pressed, just a short press, of
> the
>> 'home" button, the one to the right of the handle, this turned the Bot on
>> and my helper on BME could see the screen and read the status for me.
>>
>> Truly, this will sort itself, and you will learn how to deal with the
>> Bot, where, at the moment, we cannot read for ourselves the screen.
>>
>> Always remember, just a press of that same button will start you Bot
>> off, in its default setting, I.E. Clean house in Turbo mode, and then
> return
>> to dock.
>>
>> Please do keep us posted with your progress as other people are buying
>> this Bot and we can all learn from each other!!
>>
>> Sandy.
>>
>> sent from the dark side of the moon
>>
>>> On 25 Jun 2016, at 22:28, Marie <[email protected]> wrote:
>>>
>>> Well I think you might have underestimated the ease of getting connected
>> to the WyFy. I had my sister turn it on and then thought I would be able
> to
>> complete the process with the app. I got through all the steps up to
> waiting
>> the 3 minutes for it to connect. At the end of that, I got the message
> that
>> it failed to connect with no explanation except to check the display
> screen.
>> If I could see the display screen I would not need the app. So I am a bit
>> frustrated now with no sighted assistance available and no way to get
>> started. When I try to repeat the process, the Neato no longer shows up as
>> an access point on the WyFy settings? any suggestions?
>>> Marie
>>>
>>>
>>> -----Original Message----- From: 'Sandratomkins' via VIPhone
>>> Sent: Tuesday, June 14, 2016 6:14 AM
>>> To: [email protected]
>>> Subject: Small update on the BotVac app accessibility.
>>>
>>> Hi all,
>>>
>>> After a little panic on my part, i now find I can use the app a little
>> better! i just managed to change Turbo to Eco. I just did a spot clean,
> when
>> it cleans an area, either 2 meters x 2 meters or 4 meters x 4 meters. Then
>> it returns to base. I did this by just pressing a button, so very easy.
>> Useful for rugs or single rooms. My issues with my house network wifi
>> settings are almost resolved, touch wood. I am discovering that the best
> way
>> to deal with the vac is to let it do its own thing, I.E., "clean house"
>> either with the app or just press a button, there are only two buttons,
> and
>> then leaving it to finish. From my reading, this is true for all users,
> but
>> especially for us, as not all notifications are sent to the app, some show
>> up on the onboard screen and need to be read. I find it a bit concerning
>> replacing the Bot on its dock, visually, you can tell by the lights that
> it
>> is in the right position, but without the clues, hard to tell. So a quick
>> way to be sure would be to do a "spot clean" by pressing one button, when
> it
>> has finished, it will go home and play a tune and send a message.
>>>
>>> Still very happy, floors cleaner than they have been for years!
>>> Smug, Sandy.
>>>
>>> sent from the dark side of the moon
>>>
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