Maria, thank you. This might be what we need to do. It's really strange since we were able to do this before, but it might take deleting the voice and resetting. I'll let you know. ----- Original Message ----- From: Maria Reyes To: [email protected] Sent: Friday, April 27, 2018 5:44 PM Subject: Re: need some more help with switching voices doing all the steps voice doesn't change,
Hi, try deleting and redownloading the Tom voice. Also, try doing a reset by pressing the power and home buttons simultaneously Sent from my sprint iPhone X!!! On Apr 27, 2018, at 4:20 PM, Mr. Ed <[email protected]> wrote: Hi Arlene, Maybe you have tried this but have you turn off your iPhone and then turned it back on. Just a thought if you haven’t as there may be a glitch in the software. By rebooting it cleans it up. Just trying to cover all bases. Mr. Ed From: [email protected] [mailto:[email protected]] On Behalf Of Arlene Sent: Friday, April 27, 2018 2:48 PM To: [email protected] Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, We tried that as well and somehow it still doesn't change. About a month ago, we were able to do it fine, it worked fine with the downloading of the voice and changing the voice. In fact, my boyfriend couldn't get it to even change to one of the other voices. So there could be something else missing. Thank you. ----- Original Message ----- From: TaraPrakash To: [email protected] Sent: Friday, April 27, 2018 2:27 PM Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, I think you are missing one last step. Make sure in the list of voices, it doesn’t say “download” which would mean the voice is not downloaded. Once confirmed that the voice is downloaded double tap on the name and double tap again on the name. You will have to double tap on the name which appears just left of the option “speak sample.” Again, the voice name you are double tapping on would have “speak sample” option if you swipe right from the place double tapping where would change the voice to the desired one. Please try this. And let us know how it goes. Sent from my iPhone On Apr 27, 2018, at 12:09 PM, Arlene <[email protected]> wrote: Sieghart, The tom voice was completely downloaded. We also downloaded, completely some of the other voices and we couldn't change the voice. While I appreciate your helpfulness to me and many other people on the list, you weren't here for the experience I had with the apple accessibility, of which it's only my experience. This isn't the place to go back and forth about personal issues, though that time I called the accessibility line since I couldn't get to the I accept link link afast enough, getting timed out every time of which I tried it several times in that one call. That's something I don't wish to go through again. I didn't ridicule the line, it's not for me. I encourage anyone else that needs assistance to call that number. ----- Original Message ----- From: Sieghard Weitzel To: [email protected] Sent: Friday, April 27, 2018 10:15 AM Subject: RE: need some more help with switching voices doing all the steps voice doesn't change, Hello Arlene, One last comment on this since you seem not very interested in following what others recommend, just because you had one unfavourable experience with Apple Accessibility doesn’t mean it will be the same next time. Any support line is like this, sometimes you get somebody who is awesome and another time you don’t. Anyhow, I just went through this on my iPhone following your steps, i.e. Voiceover Settings > Speech > Voice, then I found Tom in the list and downloaded the voice. Here is my question, have you actually downloaded the voice and waited long enough for it to download? It is well over 466 Mb so depending on your internet connection speed this could be anywhere from a few minutes to maybe 20 minutes. The way you would know is if you flick right through the voices and it says “Tom, button”, then it’s downloaded. If it says “Tom, 466 MegaBytes” and if you flick right once more it says “Download, Tom” then it’s not downloaded and you need to double tap on “Download, Tom” button, wait until it’s done (it will show you the download progress in percentage). Anyhow, after it is downloaded and it simply says “Tom, button” you double tap on that, then flick right past “Tom” and “Speak Sample” to “Tom, Enhanced” and now double tap on this. For me as soon as I do this the voice immediately switches to the Tom Enhanced voice, if you get all of what I describe and this doesn’t happen then I don’t know what is wrong with your phone and if you don’t want to call Apple Accessibility then maybe at some point you get to an Apple Store and you can ask somebody there to check it out for you. Good luck, Sieghard From: [email protected] <[email protected]> On Behalf Of Arlene Sent: Friday, April 27, 2018 8:01 AM To: [email protected] Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, I will never call apple accessibility again, once was enough for me. Before I could even have them assist me that time with my apple id I kept on getting timed out with doing the acceptance thing in agreeing tp their policies. That really stressed me out. I'm not knocking the accessibility, though it's not for me. I learn so much from going on the appl vis site and learning from all these lists. Thanks again, while that's an excellent suggest to assistance it's not for me. ----- Original Message ----- From: Richard Turner To: [email protected] Sent: Friday, April 27, 2018 8:11 AM Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, Arlene, When you dealt with Apple, did they share your screen so they could see what what happening? If not, I'd call Apple Accessibility and ask them to do a screen share so they can see exactly what is happening. It seems like you have done all the steps, but it is impossible to get to the bottom of this without eyes on the phone. Just don't do what I did the first time I shared my screen with Apple and leave the screen curtain on. Talk about feeling stupid. Good luck, If they say you are doing the right things, then you have a lemon. Richard “The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1 On Apr 27, 2018, at 5:51 AM, Sieghard Weitzel <[email protected]> wrote: I just asked because this thread has gone on for so long that I don’t even recall your description at the beginning which is why I asked if you could post a message again describing your steps in detail. Regards, Sieghard From: [email protected] <[email protected]> On Behalf Of Arlene Sent: Friday, April 27, 2018 5:26 AM To: [email protected] Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, I can't explain it any more clearly than I did. We did all the right steps including selecting Tom, and the voice does not change. Thank you for replying. ----- Original Message ----- From: Sieghard Weitzel To: [email protected] Sent: Tuesday, April 24, 2018 9:14 AM Subject: RE: need some more help with switching voices doing all the steps voice doesn't change, You would really need to post a message explaining step-by-step what you do. The only thing that is obvious to me is that you obviously are in Voiceover Settings when you start, but I would start here and put down things like 1. Double tap on Speech, 2. Double tap on Voice etc. Also, point out what it currently says, e.g. I use Samantha Enhanced so when I swipe to “Voice” after tapping on “Speech”, Voiceover says “Voice, Samantha Enhanced button”. Lastly, let us know what you are trying to do, here are the 3 options you have: 1. Do you want to change your default voice from whatever it is now to Tom Enhanced without adding a second voice? 2. Do you want Tom Enhanced to be your default voice and have another voice available as a second option which you can choose with the language rotor? 3. Do you want another voice to be the default and have Tom Enhanced as a second voice which you can choose with the language rotor? Regards, Sieghard From: [email protected] <[email protected]> On Behalf Of Arlene Sent: Tuesday, April 24, 2018 1:05 AM To: [email protected] Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, Thank you, we've done all that, and actually tom was already in there, so we weren't adding voices. Wayne was able to change the voice last month on one of the phones and even on that one we can't change it again to another voice. Thank you if anyone else knows what we could be missing. ----- Original Message ----- From: Sieghard Weitzel To: [email protected] Sent: Saturday, April 21, 2018 8:11 AM Subject: RE: need some more help with switching voices doing all the steps voice doesn't change, I assume you somehow are missing a step. Are you changing the default voice or are you adding a second voice? If you are adding Tom as a second voice then after you have done so you need to turn the rotor to languages and flick up or down to select it. Otherwise maybe give Apple Accessibility a call and see if they can walk you through it step by step over the phone. From: [email protected] <[email protected]> On Behalf Of Arlene Sent: Friday, April 20, 2018 4:06 PM To: [email protected] Subject: Re: need some more help with switching voices doing all the steps voice doesn't change, This is so strange, Michelle, and, Barb, we did everything you both said to do, and it's troubling the voice isn't changing. If anyone has any idea what could be wrong, and what to do, please let me know. I'm also going to check on apple vis, of which I did get the same directions. I just want to see if there's any more information on there that might be helpful. Thank you again, Barb, and Michelle. Arlene ----- Original Message ----- From: Michelle Hurdt To: [email protected] Sent: Friday, April 20, 2018 3:06 PM Subject: Re: need help with switching voices Hi, Once I go to settings. I go to general, double tap on accessibility, then double tap on voiceover, double tap on speech, double tap on voice, than double tap download button next to Tom. Once Tom is downloaded double tap on Tom and double tap on top in hats. Then Tom should be speeking. I hope this helps you. Take care, Nichelle Hurdt Sent from my iPhone On Apr 19, 2018, at 3:34 PM, Arlene <[email protected]> wrote: Thank you, but we all ready did that and it's not changing. ----- Original Message ----- From: Sieghard Weitzel To: [email protected] Sent: Thursday, April 19, 2018 3:38 PM Subject: RE: need help with switching voices Change it to Tom and if it doesn’t stick turn Voiceover off and back on with a triple press of the home button and see if that helps. From: [email protected] <[email protected]> On Behalf Of Arlene Sent: Thursday, April 19, 2018 12:46 PM To: [email protected] Subject: need help with switching voices We were attempting to change the voice to the tom voice from Samantha. The tom voice is selected but it won't change. We were able to do it the other day but it was a bit difficult to do. once you choose another voice, and then have Samantha has the voice does it some how get more difficult to change voices? Or are we missing something? 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