arlene what happens when you rotate to language in the rotor and flick down?
----- Original Message -----
From: Arlene
To: [email protected]
Sent: April 28, 2018 12:38 AM
Subject: Re: need some more help with switching voices doing all the steps
voice doesn't change,
Mr. Ed, thank you. We did turn the phone off and back on again. when you go
to do it and the voice is selected, that's all normal and it seems as if it
would change since it's selected fine, but we can't get int to change to any of
the voices besides Tom enhanced. We tried to change the voice on our ipad mini
and that did work. So I don't know if this is a bug, possibly that not everyone
would be affected by. I wonder if it's possible with this new update if we
would be able to change voices again, as we were able to do about a month ago..
----- Original Message -----
From: Mr. Ed
To: [email protected]
Sent: Friday, April 27, 2018 3:20 PM
Subject: RE: need some more help with switching voices doing all the steps
voice doesn't change,
Hi Arlene,
Maybe you have tried this but have you turn off your iPhone and then turned
it back on. Just a thought if you haven’t as there may be a glitch in the
software. By rebooting it cleans it up. Just trying to cover all bases.
Mr. Ed
From: [email protected] [mailto:[email protected]] On Behalf
Of Arlene
Sent: Friday, April 27, 2018 2:48 PM
To: [email protected]
Subject: Re: need some more help with switching voices doing all the steps
voice doesn't change,
We tried that as well and somehow it still doesn't change. About a month
ago, we were able to do it fine, it worked fine with the downloading of the
voice and changing the voice. In fact, my boyfriend couldn't get it to even
change to one of the other voices. So there could be something else missing.
Thank you.
----- Original Message -----
From: TaraPrakash
To: [email protected]
Sent: Friday, April 27, 2018 2:27 PM
Subject: Re: need some more help with switching voices doing all the
steps voice doesn't change,
I think you are missing one last step. Make sure in the list of voices,
it doesn’t say “download” which would mean the voice is not downloaded. Once
confirmed that the voice is downloaded double tap on the name and double tap
again on the name. You will have to double tap on the name which appears just
left of the option “speak sample.” Again, the voice name you are double
tapping on would have “speak sample” option if you swipe right from the place
double tapping where would change the voice to the desired one.
Please try this. And let us know how it goes.
Sent from my iPhone
On Apr 27, 2018, at 12:09 PM, Arlene <[email protected]> wrote:
Sieghart, The tom voice was completely downloaded. We also downloaded,
completely some of the other voices and we couldn't change the voice. While I
appreciate your helpfulness to me and many other people on the list, you
weren't here for the experience I had with the apple accessibility, of which
it's only my experience. This isn't the place to go back and forth about
personal issues, though that time I called the accessibility line since I
couldn't get to the I accept link link afast enough, getting timed out every
time of which I tried it several times in that one call. That's something I
don't wish to go through again. I didn't ridicule the line, it's not for me. I
encourage anyone else that needs assistance to call that number.
----- Original Message -----
From: Sieghard Weitzel
To: [email protected]
Sent: Friday, April 27, 2018 10:15 AM
Subject: RE: need some more help with switching voices doing all the
steps voice doesn't change,
Hello Arlene,
One last comment on this since you seem not very interested in
following what others recommend, just because you had one unfavourable
experience with Apple Accessibility doesn’t mean it will be the same next time.
Any support line is like this, sometimes you get somebody who is awesome and
another time you don’t.
Anyhow, I just went through this on my iPhone following your steps,
i.e. Voiceover Settings > Speech > Voice, then I found Tom in the list and
downloaded the voice.
Here is my question, have you actually downloaded the voice and
waited long enough for it to download? It is well over 466 Mb so depending on
your internet connection speed this could be anywhere from a few minutes to
maybe 20 minutes.
The way you would know is if you flick right through the voices and
it says “Tom, button”, then it’s downloaded.
If it says “Tom, 466 MegaBytes” and if you flick right once more it
says “Download, Tom” then it’s not downloaded and you need to double tap on
“Download, Tom” button, wait until it’s done (it will show you the download
progress in percentage).
Anyhow, after it is downloaded and it simply says “Tom, button” you
double tap on that, then flick right past “Tom” and “Speak Sample” to “Tom,
Enhanced” and now double tap on this.
For me as soon as I do this the voice immediately switches to the Tom
Enhanced voice, if you get all of what I describe and this doesn’t happen then
I don’t know what is wrong with your phone and if you don’t want to call Apple
Accessibility then maybe at some point you get to an Apple Store and you can
ask somebody there to check it out for you.
Good luck,
Sieghard
From: [email protected] <[email protected]> On Behalf
Of Arlene
Sent: Friday, April 27, 2018 8:01 AM
To: [email protected]
Subject: Re: need some more help with switching voices doing all the
steps voice doesn't change,
I will never call apple accessibility again, once was enough for me.
Before I could even have them assist me that time with my apple id I kept on
getting timed out with doing the acceptance thing in agreeing tp their
policies. That really stressed me out. I'm not knocking the accessibility,
though it's not for me. I learn so much from going on the appl vis site and
learning from all these lists. Thanks again, while that's an excellent suggest
to assistance it's not for me.
----- Original Message -----
From: Richard Turner
To: [email protected]
Sent: Friday, April 27, 2018 8:11 AM
Subject: Re: need some more help with switching voices doing all
the steps voice doesn't change,
Arlene,
When you dealt with Apple, did they share your screen so they could
see what what happening?
If not, I'd call Apple Accessibility and ask them to do a screen
share so they can see exactly what is happening.
It seems like you have done all the steps, but it is impossible to
get to the bottom of this without eyes on the phone.
Just don't do what I did the first time I shared my screen with
Apple and leave the screen curtain on. Talk about feeling stupid.
Good luck,
If they say you are doing the right things, then you have a lemon.
Richard
“The secret is not to make your music louder, but to make the world
quieter.”
- Mitch Albom from The Magic Strings of Frankie Presto, page 1
On Apr 27, 2018, at 5:51 AM, Sieghard Weitzel <[email protected]>
wrote:
I just asked because this thread has gone on for so long that I
don’t even recall your description at the beginning which is why I asked if you
could post a message again describing your steps in detail.
Regards,
Sieghard
From: [email protected] <[email protected]> On
Behalf Of Arlene
Sent: Friday, April 27, 2018 5:26 AM
To: [email protected]
Subject: Re: need some more help with switching voices doing all
the steps voice doesn't change,
I can't explain it any more clearly than I did. We did all the
right steps including selecting Tom, and the voice does not change. Thank you
for replying.
----- Original Message -----
From: Sieghard Weitzel
To: [email protected]
Sent: Tuesday, April 24, 2018 9:14 AM
Subject: RE: need some more help with switching voices doing
all the steps voice doesn't change,
You would really need to post a message explaining step-by-step
what you do.
The only thing that is obvious to me is that you obviously are
in Voiceover Settings when you start, but I would start here and put down
things like 1. Double tap on Speech, 2. Double tap on Voice etc.
Also, point out what it currently says, e.g. I use Samantha
Enhanced so when I swipe to “Voice” after tapping on “Speech”, Voiceover says
“Voice, Samantha Enhanced button”.
Lastly, let us know what you are trying to do, here are the 3
options you have:
1. Do you want to change your default voice from whatever it is
now to Tom Enhanced without adding a second voice?
2. Do you want Tom Enhanced to be your default voice and have
another voice available as a second option which you can choose with the
language rotor?
3. Do you want another voice to be the default and have Tom
Enhanced as a second voice which you can choose with the language rotor?
Regards,
Sieghard
From: [email protected] <[email protected]> On
Behalf Of Arlene
Sent: Tuesday, April 24, 2018 1:05 AM
To: [email protected]
Subject: Re: need some more help with switching voices doing
all the steps voice doesn't change,
Thank you, we've done all that, and actually tom was already in
there, so we weren't adding voices. Wayne was able to change the voice last
month on one of the phones and even on that one we can't change it again to
another voice. Thank you if anyone else knows what we could be missing.
----- Original Message -----
From: Sieghard Weitzel
To: [email protected]
Sent: Saturday, April 21, 2018 8:11 AM
Subject: RE: need some more help with switching voices doing
all the steps voice doesn't change,
I assume you somehow are missing a step. Are you changing the
default voice or are you adding a second voice? If you are adding Tom as a
second voice then after you have done so you need to turn the rotor to
languages and flick up or down to select it. Otherwise maybe give Apple
Accessibility a call and see if they can walk you through it step by step over
the phone.
From: [email protected] <[email protected]> On
Behalf Of Arlene
Sent: Friday, April 20, 2018 4:06 PM
To: [email protected]
Subject: Re: need some more help with switching voices doing
all the steps voice doesn't change,
This is so strange, Michelle, and, Barb, we did everything
you both said to do, and it's troubling the voice isn't changing. If anyone has
any idea what could be wrong, and what to do, please let me know. I'm also
going to check on apple vis, of which I did get the same directions. I just
want to see if there's any more information on there that might be helpful.
Thank you again, Barb, and Michelle.
Arlene
----- Original Message -----
From: Michelle Hurdt
To: [email protected]
Sent: Friday, April 20, 2018 3:06 PM
Subject: Re: need help with switching voices
Hi,
Once I go to settings. I go to general, double tap on
accessibility, then double tap on voiceover, double tap on speech, double tap
on voice, than double tap download button next to Tom. Once Tom is downloaded
double tap on Tom and double tap on top in hats. Then Tom should be speeking. I
hope this helps you.
Take care,
Nichelle Hurdt
Sent from my iPhone
On Apr 19, 2018, at 3:34 PM, Arlene
<[email protected]> wrote:
Thank you, but we all ready did that and it's not
changing.
----- Original Message -----
From: Sieghard Weitzel
To: [email protected]
Sent: Thursday, April 19, 2018 3:38 PM
Subject: RE: need help with switching voices
Change it to Tom and if it doesn’t stick turn Voiceover
off and back on with a triple press of the home button and see if that helps.
From: [email protected]
<[email protected]> On Behalf Of Arlene
Sent: Thursday, April 19, 2018 12:46 PM
To: [email protected]
Subject: need help with switching voices
We were attempting to change the voice to the tom voice
from Samantha. The tom voice is selected but it won't change. We were able to
do it the other day but it was a bit difficult to do. once you choose another
voice, and then have Samantha has the voice does it some how get more difficult
to change voices? Or are we missing something? Thanks for the assistance with
this as we're still pretty new to the iphone.
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