The problem is one doesn't know what one doesn't know until someone points out to one that one dosen't know it, and then provides the help. I appreciate your help.
I know I was never trained beyond the basics of JAWS, and further self-study is a balance between further self-study and trying to get down to the brass tacks of doing what needs to be done in life with the skills one already has...and it seems there's already never enough time to get the latter done as it is. Best, Keith -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Sunday, May 19, 2013 12:58 AM To: [email protected] Subject: RE: redeeming an iTunes gift card using iTunes in Windows Hi Keith, I wasn't suggesting to try Insert+3 in Raul's case for redeeming a gift card, it was merely an example I used to explain how often not knowing about certain screen reader features can be the cause for not getting the desired results. I never used the Help section of iTunes, but I'll take a look and let you know what I find shortly. Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kramlinger, Keith G., M.D. Sent: Saturday, May 18, 2013 3:36 PM To: '[email protected]' Subject: RE: redeeming an iTunes gift card using iTunes in Windows Sieghard, Are you suggesting Raul try the "insert + 3" key combination in JAWS? You're correct in that I have not heard of this before (but I appreciate learning of it now), and, perhaps, I missed Jonathan Mosen's discussion of it in his FS Casts. Do you remember about where he discusses this in any of his 4 podcast on JAWS and iTunes. I'm most eager to hone in on this as I'm sure it will be most helpful to me to go back and study this section in depth. I appreciate the help. Best, Keith -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Saturday, May 18, 2013 2:53 PM To: [email protected] Subject: RE: redeeming an iTunes gift card using iTunes in Windows Hi Arianna and Keith, I can't speak for Window Eyes, but I don't think there is much that one can't do with Jaws in iTunes. Take the example of not being able to sync selected audio books, for example, if I am not mistaken that affected Windo-Eyes and NVDA users just the same and as of yesterday's iTunes update that is fixed. I mean no disrespect to anybody, but I think in more situations the problem is that people have not yet learned to navigate effectively whether it is in iTunes or on the internet with whichever browser one uses. One example, somebody quite a while back mentioned that it is not possible to copy the serial number of your iPhone in iTunes using Jaws. So, I went into iTunes, placed Jaws into the field where the serial number is displayed and pressed Control+C. Jaws said "Nothing Selected" and when I then went into Notepad and did a Control+V to paste it nothing happened. So, I went back and did a Control+A (select all) first, then a Control+C, once again Jaws said "Nothing selected" and nothing was pasted into Notepad. Then I went back again, did an "Insert+3" for the "Pass Key Through" command. I then did a Control+C and bingo, the serial number was copied to the clipboard just fine and I was able to paste it. The pass key through command has been in Jaws for so long that I don't even remember, probably since day 1 and it's a basic keystroke that is often useful, yet I think a lot of people don't know about it or forget that it can come in handy. Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Arianna Sent: Saturday, May 18, 2013 12:16 PM To: [email protected] Subject: Re: redeeming an iTunes gift card using iTunes in Windows That's the thing I don't really understand. Why do companies make their products accessible to one screen reader only? How does that work, anyway? If you make something accessible, shouldn't it follow that it's accessible using any screen reader? Are't accessible programs accessible in universal methods? Thanks, Ari On May 18, 2013, at 11:14 AM, "Kramlinger, Keith G., M.D." <[email protected]> wrote: > I'm a JAWS user, too, and it seems JAWS is generally not as functional within iTunes as is Window-Eyes, at least as best I can understand from differing comments I've heard on this list. And, I believe, Apple's documentation comments upon its compatibility with Window-Eyes, but is silent with respect to JAWS. > > I'm curious whether this reflects a problem with Apple not making > itunes more fully functional with JAWS, a popular screen reader, or if it's more of a Freedom Scientific issue not making JAWS more functional with iTunes? > > I would certainly hope they could learn to work better with one another. > > Keith > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Raul A. Gallegos > Sent: Saturday, May 18, 2013 10:11 AM > To: ViPhone List > Subject: redeeming an iTunes gift card using iTunes in Windows > > Hi all. I am having a rather interesting problem and would like to > share this with you to see if others have had similar experiences. If > they are different then please let me know. > > Here's what I have: Windows 7 64-bit, Window-Eyes 8.2, NVDA 2012, and > Jaws 14. Obviously I'm not running more than one screen reader at a > time. I'm using iTunes and am redeeming an iTunes gift card. > > Before I continue, I'm not interested in redeeming the card from a Mac > or from the iDevice. > > What seems to be happening is that redeeming the gift card using > Window-Eyes and/or NVDA works, but I'm having a hard time with Jaws. > I've listed the steps below with appropriate comments on where I do > things differently depending on the screen reader and maybe you guys > can correct me on the Jaws parts since I'm not as comfortable with it > as I am with Window-Eyes. > > 1. With iTunes running I start in the source list tree view. > > 2. I up or down arrow until I get to the iTunes store. > > 3. I press either tab or f6 until I get to the account button. This is > past the various app store category buttons like music, apps, iTunes > U, ETC. > > 4. Once at the right button I press the space bar and a context menu > pops up. I down arrow once to the Redeem menu item and press enter. > > The first 4 steps work well with all 3 screen readers, but here is > where Jaws departs and NVDA and Window-Eyes continue to work for me. > > 5. After pressing enter on Redeem, I am asked to sign into my Apple ID > account. I'm already on the password field. So, I type my Apple ID > password and press enter. So far, so good. > > 6. Now the html portion of iTunes loads with the redeem section tied > to my account. Using Window-Eyes, it's automatically in Browse Mode > where things like h for headings, e for edit boxes, and b for buttons work. > The same is true for NVDA and Jaws and they also use similar quick > access keys. > > 7. I tab to the edit field where I am to enter in my redeem code. With > Window-Eyes I press enter on the edit field and Browse Mode turns off > and I am in real iTunes world just as if there was no screen reader. I > type in my code and press enter and voila. With NVDA I do the same, > and I can even just press tab and the Browse Mode of it also turns off > and I can enter in my code and get it to work. Now with Jaws, it seems > that no matter what I do, I cannot get out of their virtual mode. They > don't call it Browse mode like Window-Eyes and NVDA do. I'm only > pointing that out for those who use one screen reader or another that > Browse Mode and Virtual Mode are basically the same thing. > > Using Jaws, I press the numpad-plus key to see if this will say pc > cursor, but no matter what I do it only says virtual pc cursor. I also > tried pressing insert-z to stop using virtual mode, and again, nothing. > I tried routing the jaws cursor, i.e. the mouse pointer, to the pc > cursor location and see if I could do it that way, but again, nothing. > > What got me started on this journey was 2 things. First, I saw a $100 > iTunes gift card on sale at Best Buy for $85. Second, a client also > purchased this upon my recommendation. I use Window-Eyes and my client > uses Jaws. My client is mostly comfortable with iTuens, but a few > things are difficult. So, when he called me with this issue at first I > thought he was doing something wrong, however if it's not working for > me either, and so either this doesn't work as it should, or I'm also > doing something wrong and would like to learn what so I can avoid this > issue in the future. > > I welcome ideas and suggestions on what I can try to make it possible > to redeem iTunes gift cards using this similar type of setup. > > Thanks all. > > -- > Raul A. Gallegos > I would have been here sooner but the bus kept stopping for other > people to get on it. - Sheldon Cooper Twitter and Facebook user ID: > rau47 > > -- > You received this message because you are subscribed to the "VIPhone" Google Group. > To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to [email protected]. > For more options, visit this group at http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google Group. > To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to [email protected]. > For more options, visit this group at http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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