Courtney,

Are you connected to the internet when you try to play the book? If
not, try connecting to your wifi before attempting to play the book.

Kimber

On 10/19/13, Courtney Curran <[email protected]> wrote:
> Hi,
> Thanks for this tip, but the problem I'm having is when I go to play any
> book, whether it's from the wishlist, or whether it's transferred with
> itunes. As of last night, I downloaded a book from the recently added books
> section, and I still had no luck. I'm going to restart my iPod touch and try
> it again, and if I still don't have any luck, I'll email support.
> Courtney
>
>
> Sent from my iMac
>
> On Oct 19, 2013, at 5:33 AM, Arnold Schmidt <[email protected]> wrote:
>
>> The bard mobile support address is
>> [email protected]
>>
>> Arnold Schmidt
>> ----- Original Message ----- From: "Wayne Merritt" <[email protected]>
>> To: <[email protected]>
>> Sent: Friday, October 18, 2013 9:06 AM
>> Subject: Re: bard mobile still giving me grief
>>
>>
>>> Even though the government is back up and running, it may take them a
>>> while to get everything going smooth on the site and with the app. I
>>> submitted a problem report but have not received any acknowledgement
>>> of my message. Guess they have some catching up to do. If you are
>>> still getting the authorization trouble in a few days, email their
>>> main address:
>>> [email protected]
>>> I think the BARD Mobile support address is:
>>> [email protected]
>>> but am not sure of that. I have never had any authorization issues
>>> when downloading books directly to my iPhone.
>>>
>>> Regards,
>>> Wayne
>>>
>>> On 10/18/13, alia robinson <[email protected]> wrote:
>>>> I had no problem yesterday. I downloaded one via phone, and transferred
>>>> three via itunes.
>>>>
>>>> Alia
>>>> On Oct 17, 2013, at 10:40 PM, Moop Curran <[email protected]>
>>>> wrote:
>>>>
>>>>> Hi,
>>>>> I tried downloading a couple of books from bard today, but they're
>>>>> still
>>>>> not authorizing, no matter what I do. I figured since the government
>>>>> was
>>>>> back up, maybe it would be fixed. Is anyone still having this problem?
>>>>> Thanks,
>>>>
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-- 
Kimberly

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