Hi Robert,
I have been defending Tap Tap See and their subscription based model because I feel they can't provide the service for free and what they are doing is OK. However, I must admit that I am somewhat shocked by this reply as it appears they are basically telling you that your credits are gone and that's that. Definitely not cool. They absolutely must figure out a way for people to be protected in case somebody has still 50 or 60 pictures left and is getting a new device or maybe their phone was stolen or messed up and needed a reboot. I wonder if credits are backed up with an encrypted backup. Of course I also understand that they can't give people back credits just on their say-so since unfortunately not everybody is honest and I bet some would abuse this, but if that is so and they can't already do so, they need to find a way to track how many credits each user has by associating credits with either the Apple ID or by syncing them to iCloud or by having people sign up for a Tap Tap See account where these credits could be bought. If the latter would be possible they might actually get around Apple and offer subscriptions at 30% less money because they don't have to pay Apple. The Microsoft Office for Office 365 subscribers app is one example where Microsoft tied their app to an Office 365 subscription which you have to have, Netflix is another example, Skype another, many Voip services also work that way. For all of these you buy the subscription directly and then when you sign in with your credentials in the app it knows you are entitled to whatever it is you are subscribing to. I hope Tap Tap See is reading this and given the somewhat negative press they received lately reply to the list with some positive news that maybe we can look forward to a better Tap Tap See soon. Best regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Robert Doc Wright Sent: Tuesday, February 04, 2014 3:54 AM To: [email protected] Subject: Fw: Double purchase TapTapSee - Contact Us below is the response I received from taptapsy concerning my having to reinstall taptapsy and being forced to repurchase 100 credits. Hello Doc Wright, Thank you for writing us. I apologize for the inconvenience. Unfortunately, when TapTapSee is deleted and reinstalled to a device, its purchases are not saved into the system. This is due to Apple not restoring purchases made for consumable and non-renewable subscriptions. Best Wishes, TapTapSee Team Follow on Twitter <http://Twitter.com/TapTapSee> l Like on Facebook <https://www.facebook.com/TapTapSeeApp> l Visit at TapTapSee <http://TapTapSeeApp.com/> On Sun, Feb 2, 2014 at 6:55 PM, Doc Wright <[email protected] <mailto:[email protected]> > wrote: Earlier I wrote you about losing the app on my iPhone and having to reinstall it. I had originally purchased 100 credits before the app disappeared. After reinstalling it it does not show that I have purchased the credits. I purchased another 100 credit hoping that iTunes would see that I had made a previous purchase, that was not the case I was charged again for a Nother 100 credits. Is there anything I can do? My user ID for iTunes is [email protected] <mailto:[email protected]> . Your yMessage: Version: Version: 2.1.5 (48) Model: iPhone System: iPhone OS, 7.0.4 Locale: en_US Network: WiFi Send from my iPhone 4S -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected] <mailto:[email protected]> . Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected] <mailto:[email protected]> . Unsubscribe and leave VIPhone by emailing [email protected] <mailto:[email protected]> . More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
