If I needed another reason not to use it this is it; completely unacceptable and ridiculous.
Alia On Feb 4, 2014, at 10:28 AM, Sieghard Weitzel <[email protected]> wrote: > Hi Robert, > > I have been defending Tap Tap See and their subscription based model because > I feel they can't provide the service for free and what they are doing is OK. > However, I must admit that I am somewhat shocked by this reply as it appears > they are basically telling you that your credits are gone and that's that. > Definitely not cool. They absolutely must figure out a way for people to be > protected in case somebody has still 50 or 60 pictures left and is getting a > new device or maybe their phone was stolen or messed up and needed a reboot. > I wonder if credits are backed up with an encrypted backup. > > Of course I also understand that they can't give people back credits just on > their say-so since unfortunately not everybody is honest and I bet some would > abuse this, but if that is so and they can't already do so, they need to find > a way to track how many credits each user has by associating credits with > either the Apple ID or by syncing them to iCloud or by having people sign up > for a Tap Tap See account where these credits could be bought. If the latter > would be possible they might actually get around Apple and offer > subscriptions at 30% less money because they don't have to pay Apple. The > Microsoft Office for Office 365 subscribers app is one example where > Microsoft tied their app to an Office 365 subscription which you have to > have, Netflix is another example, Skype another, many Voip services also work > that way. For all of these you buy the subscription directly and then when > you sign in with your credentials in the app it knows you are entitled to > whatever it is you are subscribing to. > > I hope Tap Tap See is reading this and given the somewhat negative press they > received lately reply to the list with some positive news that maybe we can > look forward to a better Tap Tap See soon. > > > Best regards, > Sieghard > > From: [email protected][mailto:[email protected]] On Behalf > OfRobert Doc Wright > Sent: Tuesday, February 04, 2014 3:54 AM > To: [email protected] > Subject: Fw: Double purchase TapTapSee - Contact Us > > below is the response I received from taptapsy concerning my having to > reinstall taptapsy and being forced to repurchase 100 credits. > > > Hello Doc Wright, > > Thank you for writing us. I apologize for the inconvenience. > > Unfortunately, when TapTapSee is deleted and reinstalled to a device, its > purchases are not saved into the system. This is due to Apple not restoring > purchases made for consumable and non-renewable subscriptions. > > Best Wishes, > > TapTapSee Team > > Follow on Twitter l Like on Facebook l Visit at TapTapSee > > > On Sun, Feb 2, 2014 at 6:55 PM, Doc Wright <[email protected]> wrote: > Earlier I wrote you about losing the app on my iPhone and having to reinstall > it. I had originally purchased 100 credits before the app disappeared. After > reinstalling it it does not show that I have purchased the credits. > > I purchased another 100 credit hoping that iTunes would see that I had made a > previous purchase, that was not the case I was charged again for a Nother 100 > credits. Is there anything I can do? > My user ID for iTunes [email protected]. > Your yMessage: > > > > > > > Version: Version: 2.1.5 (48) > Model: iPhone > System: iPhone OS, 7.0.4 > Locale: en_US > Network: WiFi > > > Send from my iPhone 4S > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by [email protected]. > > Search and view the VIPhone archives by > visitinghttp://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email [email protected]. > For more options, visithttps://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by [email protected]. > > Search and view the VIPhone archives by > visitinghttp://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by > [email protected]. > > Unsubscribe and leave VIPhone by [email protected]. > > More VIPhone group options can be found by > visitinghttp://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visithttps://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
