Robert, I completely understand. Again, I apologize for the initial response being so brief.
If you have any more questions or concerns please be sure to reach out to us. Best Wishes, On Wednesday, February 5, 2014 7:32:06 PM UTC-8, Robert Doc Wright wrote: > > > I understand now. I am happily using the program. My frustration came > when the app disappeared while I was trying to move it to another page. > **** > If we can't look at ourselves, and ask, why? then where does the learning > start? > > ----- Original Message ----- > *From:* TapTapSee <javascript:> > *To:* vip...@googlegroups.com <javascript:> > *Sent:* Wednesday, February 05, 2014 3:39 PM > *Subject:* Re: Fw: Double purchase TapTapSee - Contact Us > > Hello Doc and All, > > I'd like to provide an explain for the response that was sent to Doc. > > Apple has four classifications for in-app purchases. They are as followed: > consumable, non-consumable, non-renewing subscriptions, and auto-renewable > subscriptions. Two of those purchases are restorable if the app was > accidentally deleted or the device had to be restored without backup. The > in-app purchases that are restorable are: non-consumable and auto-renewable > subscriptions. This information comes directly from the Apple website (link > provided at the end of the message). > > In the case of TapTapSee, the credits for pictures are categorized as > consumable products. Therefore, they are not renewable. The monthly > subscriptions, are not auto-renewable. Therefore, they are also not > restorable. Now as mentioned, we are looking for a possible way around this > issue. > > One solution, as Michael noted, is to restore the purchases from your > backup. The backup would have to be made prior to deleting the app and/or > switching devices. > > Doc, I apologize for the email not going into details to explain the issue > that we're facing with restoring previous credits. However, I am glad that > we are able to address this issue in the open forum. > > Below I'd like to provide you with a direct quote of the information that > is available on Apple's page in regard to in-app purchases: > > "If you lose your In-App Purchases because apps were accidentally deleted > or you had to restore your device without a backup, you may be able to > download some of your purchases again for free. See which types of In-App > Purchases you need to purchase again or can redownload for free in the > table: > > Purchase again: Consumable and non-renewing subscriptions. > > Download for free: Non-consumable and auto-renewable subscriptions. > > To download an In-App Purchase again, you must download it from within the > installed app using the same iTunes Store account name you used for the > original In-App Purchase." > > Link to the source: > http://support.apple.com/kb/HT4009?viewlocale=en_US&locale=en_US > > I'd also like to mention that we've been in communication with Apple, and > are still seeking a possible solution. We'll continue to keep you informed > on the progress. > > If you have any further question, please feel free to contact us directly > at cont...@taptapseeapp.com. > > Best Wishes, > TapTapSee Team > > On Tuesday, February 4, 2014 3:53:30 AM UTC-8, Robert Doc Wright wrote: >> >> below is the response I received from taptapsy concerning my having to >> reinstall taptapsy and being forced to repurchase 100 credits. >> >> >> Hello Doc Wright, >> >> Thank you for writing us. I apologize for the inconvenience. >> >> Unfortunately, when TapTapSee is deleted and reinstalled to a device, its >> purchases are not saved into the system. This is due to Apple not restoring >> purchases made for consumable and non-renewable subscriptions. >> >> Best Wishes, >> >> TapTapSee Team >> >> Follow on Twitter <http://Twitter.com/TapTapSee> l Like on >> Facebook<https://www.facebook.com/TapTapSeeApp> >> l Visit at TapTapSee <http://TapTapSeeApp.com/> >> >> >> On Sun, Feb 2, 2014 at 6:55 PM, Doc Wright <wright...@gmail.com> wrote: >> >>> Earlier I wrote you about losing the app on my iPhone and having to >>> reinstall it. I had originally purchased 100 credits before the app >>> disappeared. After reinstalling it it does not show that I have purchased >>> the credits. >>> >>> I purchased another 100 credit hoping that iTunes would see that I had >>> made a previous purchase, that was not the case I was charged again for a >>> Nother 100 credits. Is there anything I can do? >>> My user ID for iTunes is godf...@wrighthere.net. >>> Your yMessage: >>> >>> >>> >>> >>> >>> >>> Version: Version: 2.1.5 (48) >>> Model: iPhone >>> System: iPhone OS, 7.0.4 >>> Locale: en_US >>> Network: WiFi >>> >>> >>> Send from my iPhone 4S >> >> >> -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > > Post a new message to VIPhone by emailing vip...@googlegroups.com<javascript:> > . > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphon...@googlegroups.com <javascript:>. > > Unsubscribe and leave VIPhone by emailing > viphone+u...@googlegroups.com<javascript:> > . > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+u...@googlegroups.com <javascript:>. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
