On 05/08/2004, at 11:10 PM, Dudley Gager wrote:
I couldn't agree with Tim more. I'm afraid a shopfront retailer and a
website/mobile phone "retailer" are simply NOT comparable.
While I do agree that shops and owner operators are not generally
comparable there is one point that levels it out a bit.
People like Daniel are generally prohibited from selling Apple products
because they don't have a shop. That said... It would certainly be
amusing if the organization that won the award was not actually allowed
to sell Apple product in the first place.
Additionally, there is nothing stopping those places with shops from
offering exactly the same type of service as Daniel.
Case Point.
We run four very large Xerox printers. These things are big and heavy.
To service them, we get someone to come out on-site. We recently had a
Perth based reseller contact us about servicing these printers. They
were able to fix them cheaper, but we had to take the printer in to
them. There is absolutely no way I am going to send one of these
printers halfway across town on the back of a ute.
Consequently we pay MORE by going to an owner operator, than for taking
it to a reseller. The service and convenience is very much worth it.
(BTW, it's not Daniel who services our printers.... though it would
certainly be fun to watch him try and do it.)
- Matt
