Having experienced NBN at snail pace night after night (we’re in Doubleview on 
copper just over 200 metres from the node) (and it’s even slower during school 
holidays) I suggest you get a large download allowance on your mobile plan as 
you may find that using the personal hotspot on your iPhone is far faster than 
using NBN.



> On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> 
> wrote:
> Thanks Daniel & Neil
> The girl at Telstra told me I could port email addresses and they allowed 2 
> free email accounts. I couldn’t see how it would work, takeovers are 
> different, all the addresses move. I was extremely stressed at the time and 
> she offered us a deal that sounded good, cheaper than our combined iiNet & 
> Telstra accounts. I said we would think about it. After a coffee I realised 
> she hadn’t given us any details, went back and asked her to email the details.
> When I checked our present usage I realised the new plan did not have nearly 
> enough volume especially as we are using streaming services more these days.
> I had gone there to ask how much it would cost to unlock my prepaid Telstra 
> phone. The  iiNet salesman had told me it would not need to be unlocked, just 
> one of his lies. I was told the amount depended on how long I had been using 
> it, which was hardly at all. She then went on to talk about something else 
> and I forgot to get the price.
> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t 
> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number 
> (closing 2G network so my 18 year old Nokia has been pensioned off). 
> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number 
> but can’t activate it until we get NBN (12 Jun according to Telstra) because 
> of special deal on landlines. Have to find out if I can move Telstra phone 
> number to our VoIP phone.
> My main worry is problems with the NBN transition, we’re getting fibre to 
> curb (yank spelling of kerb!) and being unable to understand what they say.
> Thanks again and best wishes from Diana 
> Sent from my iPad
>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote:
>> Hi Daniel, Hi Diana,
>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
>> broadband back in 2007.
>> I must admit I was worried when Internode was bought by iiNet and then iiNet 
>> was bought by TPG - however, I continue to be impressed by their service. Of 
>> course with a good reliable internet provider it is rare for me to actually 
>> NEED the support but I had cause just over a week ago when my internet 
>> connection just stopped working.
>> I got to talk to an intelligent support person and we got to methodically 
>> work through the problem and agree that since my phone connection was 
>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate 
>> this problem on two different modems, that there must be a fault on 
>> Internode's end. The fault was logged and I was given a ticket reference in 
>> case I needed to follow up. As it was the fault was fixed (or fixed itself) 
>> several hours later and all was back to normal.
>> As I say, it is not often I need to deal with them but, when I do, they have 
>> been unfailingly helpful - whether it has been changing plans/services, 
>> changing billing methods or technical problems - I get to deal with 
>> pleasant, efficient and informed personnel.
>> Just my 2c worth - I am all too happy to complain about the frequent poor 
>> service I find nowadays so it is nice to be able to also report on really 
>> good customer service when I get it ;o)
>> Cheers
>> Neil
>> -- 
>> Neil R. Houghton
>> Albany, Western Australia
>> Tel: +61 8 9841 6063
>> Email: n...@possumology.com
>> -----Original Message-----
>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
>> Kerr <dan...@macwizardry.com.au>
>> Reply-To: WAMUG <wamug@wamug.org.au>
>> Date: Sunday, 15 April 2018 at 18:12
>> To: WAMUG <wamug@wamug.org.au>
>> Subject: Re: Changing ISP and porting email address
>>   Hi Diana
>>   You can’t really “port” an email address to another ISP. When you change 
>> ISP’s you will get a new one.
>>   With iinet, you can pay them $25 per year per email address to “keep” 
>> those email addresses. So if you have 2 email addresses you want to keep, 
>> then you’d be paying them $50 per year to keep the iinet address.
>>   But Telstra can’t take those email addresses to them. They can only stay 
>> with iinet.
>>   So you’d either need to keep the addresses for a year or so, and tell 
>> people your “new” email addresses, or carry on paying every year to iinet 
>> for them. This is why some people a) stick with their ISP to keep their 
>> email address or b) go for a “non-ISP” address (e.g. iCloud.com or 
>> gmail.com, hotmail etc). That way they then have the email address “forever”.
>>   I think a lot of people have on and off problems with iinet (myself 
>> included), but when my NBN comes, I’m staying with them for now. I’ll wait 
>> to the mess that is NBN is hopefully sorted out and then see what it’s like. 
>> I’m working on the “better the devil you know” theory,….lol. I keep Telstra 
>> for my mobile, but I don’t want my internet with them. But I don’t think 
>> there’s a “fantastic” ISP out there really. They all seem to have problems 
>> here and there (which I can understand), but I don’t think any one ISP is 
>> that much better then anyone. I think all the “great” ISP’s got gobbled up 
>> by larger companies. And service went out the window……… (service? We can’t 
>> afford to factor that into our plans,..don’t be silly! lol).
>>   (Yes, sometimes you get the right person and it’s OK,…..other times it’s a 
>> great big mess). More to do with moving support centres all overseas I 
>> think. Wouldn’t it be nice if we could do the same. Oh, a problem with the 
>> bill? Sorry you’ll need to talk to our support centre,…they’re overseas. 
>> They only work 10mins a day once a week, every other day. Leave a message 
>> and they’ll get back to you,….sometime. Maybe. Perhaps. Hard to say).  :) 
>> hehe.
>>   So long story short…..
>>   If you want to keep the emails, you’d need to ask iinet to swap you to an 
>> “email only account” once you’ve changed to the new provider - then pay per 
>> each email per year.
>>   Kind regards
>>   Daniel
>>   Sent from my iPhone 7
>>   ---
>>   Daniel Kerr
>>   MacWizardry
>>   Phone: 0414 795 960
>>   Email: <daniel AT macwizardry.com.au>
>>   Web:   <http://www.macwizardry.com.au>
>>   **For everything Apple**
>>   NOTE: Any information provided in this email may be my personal opinion 
>> and as such should be taken accordingly, and may not be the views of 
>> MacWizardry. Any information provided does not offer or warrant any form of 
>> warranty or accept liability. It would be appreciated that if any 
>> information in this email is to be disseminated, distributed or copied, that 
>> permission by the author be requested. 
>>> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens <diag...@iinet.net.au> 
>>> wrote:
>>> Can someone tell me where to find information on porting email addresses, 
>>> the preparation for it and how the process works please? We want to take 
>>> two accounts one imap, one pop.
>>> We are thinking of abandoning iiNet after 21.75 years and moving to 
>>> Telstra. I had planned to move our phone services in the opposite direction 
>>> in order to save money until I was ‘sold a pup’ by some rotter in South 
>>> Africa. Having lied to me and wasted my money he became incommunicado. When 
>>> I complained via their website I got no answer.
>>> Telstra will be more expensive but it has the advantage that I can get the 
>>> bus to the Telstra store, I have trouble on the phone with their accents 
>>> and my hearing.
>>> Best wishes to all from Diana
>>> Sent from my iPad
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