I had a similar simple and pain free Westnet, with whom I have been for many years, and iiNet. Change over was easy. A free new modem came by mail and it was only minutes to replace the old one. On NBN day it just happened in minutes. I had minor issues with ES time persisting on my VOIP phones but a friendly helpful Phillipino(??) lady quickly pointed me to the setting. I have FTN with max 25 in this area and I regularly get 20+. Well done Westnet, iiNet and NBN! Severin Crisp
Sent from Sev's iPhone > On 16 Apr 2018, at 09:44, Barry Sexstone <bjsexst...@netspace.net.au> wrote: > > Hi All > > My experience with iinet changing to NBN (FTN) was excellent. All changed > seamlessly including land line to Net phone with number porting. I was told > this could take up to a week bu in the event it was less than 24Hrs. > Initially I signed for 25 Mbs and regularly achieved 24. I noticed that > later iinet was offering 50 Mbs for the same price so I changed plans. Iinet > then warned me that NBN Co said the maximum I could expect at my location was > 39 Mbs and I could revert to my original plan if I wished. As there was no > financial advantage I stayed with the nominal 50 and routinely get 35 Mbs > which I consider good for a possible 39 maximum. As my ADSL speed was > usually 6 - 7 Mbs I am pleased with the new system. Goes to show that all is > not necessarily doom and gloom. > > Barry > > iMac Retina 5K 27" > Intel Core i5 3.5 GHz > 8 GB RAM > 1.0 TB HD > OS X 10.12.2 > > >> On 15 Apr 2018, at 11:27 pm, Philippe Chaperon <laut...@bigpond.com> wrote: >> >> Hi Diana and all, >> >> It would appear that NBN would be a hit & miss experience from what I have >> been reading. On the other hand after many years of being with Westnet, once >> it was taken over twice the service became almost intolerable for me to the >> point that I went over to Telstra/Bigpond. >> >> Although I had some initial problems with the date when the actual swap over >> was to happen the swap over to Telstra was smooth and no problems to speak >> of. Contrary to most people I have spoken to, my experience with talking to >> the staff at the Telstra shop in Morley was less than satisfactory whereas >> the Philippine call centre staff were very polite, efficient and did what >> they promised to do. This is sad! >> >> The move from ADSL2 to NBN, still with Telstra/Bigpond went so smoothly that >> I could not believe it! We do have fibre to the Node which fortunately is >> not very far away from my house. The NBN connection was planned for Saturday >> 14th April, so on Friday evening I checked the internet speed whilst still >> on ADSL2 being upload at 1.49 mbs and download at 17.41 mbs. As I already >> have a modem which is NBN ready Telstra told me I would have nothing to do. >> On Saturday morning I checked the speed, using SpeedOf.me, to my surprise >> the upload speed showed 16.1 mbps and download speed 50.13 mbs. This is spot >> on to the speed Telstra told me my Connect Plus plan will provide. >> >> Contrary to what I was expecting I did not have to do anything whatsoever >> with regards to the modem settings or to my various computers, iPads and >> iPhone. This is technology today!! >> >> One small negative report was that viewing Youtube videos was quite >> irregular this morning, Sunday am, but for only a short time, and since then >> so far right on the dot of 50 mbs. >> >> I am waiting for 5G network to see if their promise of very fast >> upload/download speeds eventuate. >> >> I wish you good luck Diana which whichever path to choose and as they say in >> the classics ‘May the NBN be with you” ;) >> >> Re email address, I paid Westnet to keep my email address with them for 1 >> year which they did not do as they cancelled it immediately and to this day >> never received a refund or apology from them. They never acknowledged my >> emails requesting progress on this matter. But all this is in the past now. >> >> Regards to all, >> >> Philippe Chaperon >> >> On 15 Apr 2018, at 9:21 pm, Michael Hawkins >> <michael.hawk...@mjhawkins.com.au> wrote: >> >> Diana, >> >> Having experienced NBN at snail pace night after night (we’re in Doubleview >> on copper just over 200 metres from the node) (and it’s even slower during >> school holidays) I suggest you get a large download allowance on your mobile >> plan as you may find that using the personal hotspot on your iPhone is far >> faster than using NBN. >> >> Cheers, >> >> Michael >> >>> On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> >>> wrote: >>> >>> Thanks Daniel & Neil >>> >>> The girl at Telstra told me I could port email addresses and they allowed 2 >>> free email accounts. I couldn’t see how it would work, takeovers are >>> different, all the addresses move. I was extremely stressed at the time and >>> she offered us a deal that sounded good, cheaper than our combined iiNet & >>> Telstra accounts. I said we would think about it. After a coffee I realised >>> she hadn’t given us any details, went back and asked her to email the >>> details. >>> >>> When I checked our present usage I realised the new plan did not have >>> nearly enough volume especially as we are using streaming services more >>> these days. >>> >>> I had gone there to ask how much it would cost to unlock my prepaid Telstra >>> phone. The iiNet salesman had told me it would not need to be unlocked, >>> just one of his lies. I was told the amount depended on how long I had been >>> using it, which was hardly at all. She then went on to talk about something >>> else and I forgot to get the price. >>> >>> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t >>> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number >>> (closing 2G network so my 18 year old Nokia has been pensioned off). >>> >>> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number >>> but can’t activate it until we get NBN (12 Jun according to Telstra) >>> because of special deal on landlines. Have to find out if I can move >>> Telstra phone number to our VoIP phone. >>> >>> My main worry is problems with the NBN transition, we’re getting fibre to >>> curb (yank spelling of kerb!) and being unable to understand what they say. >>> >>> Thanks again and best wishes from Diana >>> Sent from my iPad >>> >>>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote: >>>> >>>> Hi Daniel, Hi Diana, >>>> >>>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL >>>> broadband back in 2007. >>>> >>>> I must admit I was worried when Internode was bought by iiNet and then >>>> iiNet was bought by TPG - however, I continue to be impressed by their >>>> service. Of course with a good reliable internet provider it is rare for >>>> me to actually NEED the support but I had cause just over a week ago when >>>> my internet connection just stopped working. >>>> >>>> I got to talk to an intelligent support person and we got to methodically >>>> work through the problem and agree that since my phone connection was >>>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate >>>> this problem on two different modems, that there must be a fault on >>>> Internode's end. The fault was logged and I was given a ticket reference >>>> in case I needed to follow up. As it was the fault was fixed (or fixed >>>> itself) several hours later and all was back to normal. >>>> >>>> As I say, it is not often I need to deal with them but, when I do, they >>>> have been unfailingly helpful - whether it has been changing >>>> plans/services, changing billing methods or technical problems - I get to >>>> deal with pleasant, efficient and informed personnel. >>>> >>>> Just my 2c worth - I am all too happy to complain about the frequent poor >>>> service I find nowadays so it is nice to be able to also report on really >>>> good customer service when I get it ;o) >>>> >>>> >>>> Cheers >>>> >>>> >>>> Neil >>>> -- >>>> Neil R. Houghton >>>> >>>> Albany, Western Australia >>>> >>>> Tel: +61 8 9841 6063 >>>> >>>> Email: n...@possumology.com >>>> >>>> -----Original Message----- >>>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel >>>> Kerr <dan...@macwizardry.com.au> >>>> Reply-To: WAMUG <wamug@wamug.org.au> >>>> Date: Sunday, 15 April 2018 at 18:12 >>>> To: WAMUG <wamug@wamug.org.au> >>>> Subject: Re: Changing ISP and porting email address >>>> >>>> Hi Diana >>>> >>>> You can’t really “port” an email address to another ISP. When you change >>>> ISP’s you will get a new one. >>>> With iinet, you can pay them $25 per year per email address to “keep” >>>> those email addresses. So if you have 2 email addresses you want to keep, >>>> then you’d be paying them $50 per year to keep the iinet address. >>>> But Telstra can’t take those email addresses to them. They can only stay >>>> with iinet. >>>> So you’d either need to keep the addresses for a year or so, and tell >>>> people your “new” email addresses, or carry on paying every year to iinet >>>> for them. This is why some people a) stick with their ISP to keep their >>>> email address or b) go for a “non-ISP” address (e.g. iCloud.com or >>>> gmail.com, hotmail etc). That way they then have the email address >>>> “forever”. >>>> >>>> I think a lot of people have on and off problems with iinet (myself >>>> included), but when my NBN comes, I’m staying with them for now. I’ll wait >>>> to the mess that is NBN is hopefully sorted out and then see what it’s >>>> like. I’m working on the “better the devil you know” theory,….lol. I keep >>>> Telstra for my mobile, but I don’t want my internet with them. But I don’t >>>> think there’s a “fantastic” ISP out there really. They all seem to have >>>> problems here and there (which I can understand), but I don’t think any >>>> one ISP is that much better then anyone. I think all the “great” ISP’s got >>>> gobbled up by larger companies. And service went out the window……… >>>> (service? We can’t afford to factor that into our plans,..don’t be silly! >>>> lol). >>>> (Yes, sometimes you get the right person and it’s OK,…..other times it’s a >>>> great big mess). More to do with moving support centres all overseas I >>>> think. Wouldn’t it be nice if we could do the same. Oh, a problem with the >>>> bill? Sorry you’ll need to talk to our support centre,…they’re overseas. >>>> They only work 10mins a day once a week, every other day. Leave a message >>>> and they’ll get back to you,….sometime. Maybe. Perhaps. Hard to say). :) >>>> hehe. >>>> >>>> So long story short….. >>>> If you want to keep the emails, you’d need to ask iinet to swap you to an >>>> “email only account” once you’ve changed to the new provider - then pay >>>> per each email per year. >>>> >>>> Kind regards >>>> Daniel >>>> >>>> Sent from my iPhone 7 >>>> >>>> --- >>>> Daniel Kerr >>>> MacWizardry >>>> >>>> Phone: 0414 795 960 >>>> Email: <daniel AT macwizardry.com.au> >>>> Web: <http://www.macwizardry.com.au> >>>> >>>> >>>> **For everything Apple** >>>> >>>> NOTE: Any information provided in this email may be my personal opinion >>>> and as such should be taken accordingly, and may not be the views of >>>> MacWizardry. Any information provided does not offer or warrant any form >>>> of warranty or accept liability. It would be appreciated that if any >>>> information in this email is to be disseminated, distributed or copied, >>>> that permission by the author be requested. >>>> >>>>> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens <diag...@iinet.net.au> >>>>> wrote: >>>>> >>>>> Can someone tell me where to find information on porting email addresses, >>>>> the preparation for it and how the process works please? We want to take >>>>> two accounts one imap, one pop. >>>>> >>>>> We are thinking of abandoning iiNet after 21.75 years and moving to >>>>> Telstra. I had planned to move our phone services in the opposite >>>>> direction in order to save money until I was ‘sold a pup’ by some rotter >>>>> in South Africa. Having lied to me and wasted my money he became >>>>> incommunicado. When I complained via their website I got no answer. >>>>> >>>>> Telstra will be more expensive but it has the advantage that I can get >>>>> the bus to the Telstra store, I have trouble on the phone with their >>>>> accents and my hearing. >>>>> >>>>> Best wishes to all from Diana >>>>> Sent from my iPad >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
