Hi All My experience with iinet changing to NBN (FTN) was excellent. All changed seamlessly including land line to Net phone with number porting. I was told this could take up to a week bu in the event it was less than 24Hrs. Initially I signed for 25 Mbs and regularly achieved 24. I noticed that later iinet was offering 50 Mbs for the same price so I changed plans. Iinet then warned me that NBN Co said the maximum I could expect at my location was 39 Mbs and I could revert to my original plan if I wished. As there was no financial advantage I stayed with the nominal 50 and routinely get 35 Mbs which I consider good for a possible 39 maximum. As my ADSL speed was usually 6 - 7 Mbs I am pleased with the new system. Goes to show that all is not necessarily doom and gloom.
Barry iMac Retina 5K 27" Intel Core i5 3.5 GHz 8 GB RAM 1.0 TB HD OS X 10.12.2 > On 15 Apr 2018, at 11:27 pm, Philippe Chaperon <laut...@bigpond.com> wrote: > > Hi Diana and all, > > It would appear that NBN would be a hit & miss experience from what I have > been reading. On the other hand after many years of being with Westnet, once > it was taken over twice the service became almost intolerable for me to the > point that I went over to Telstra/Bigpond. > > Although I had some initial problems with the date when the actual swap over > was to happen the swap over to Telstra was smooth and no problems to speak > of. Contrary to most people I have spoken to, my experience with talking to > the staff at the Telstra shop in Morley was less than satisfactory whereas > the Philippine call centre staff were very polite, efficient and did what > they promised to do. This is sad! > > The move from ADSL2 to NBN, still with Telstra/Bigpond went so smoothly that > I could not believe it! We do have fibre to the Node which fortunately is not > very far away from my house. The NBN connection was planned for Saturday 14th > April, so on Friday evening I checked the internet speed whilst still on > ADSL2 being upload at 1.49 mbs and download at 17.41 mbs. As I already have a > modem which is NBN ready Telstra told me I would have nothing to do. On > Saturday morning I checked the speed, using SpeedOf.me, to my surprise the > upload speed showed 16.1 mbps and download speed 50.13 mbs. This is spot on > to the speed Telstra told me my Connect Plus plan will provide. > > Contrary to what I was expecting I did not have to do anything whatsoever > with regards to the modem settings or to my various computers, iPads and > iPhone. This is technology today!! > > One small negative report was that viewing Youtube videos was quite irregular > this morning, Sunday am, but for only a short time, and since then so far > right on the dot of 50 mbs. > > I am waiting for 5G network to see if their promise of very fast > upload/download speeds eventuate. > > I wish you good luck Diana which whichever path to choose and as they say in > the classics ‘May the NBN be with you” ;) > > Re email address, I paid Westnet to keep my email address with them for 1 > year which they did not do as they cancelled it immediately and to this day > never received a refund or apology from them. They never acknowledged my > emails requesting progress on this matter. But all this is in the past now. > > Regards to all, > > Philippe Chaperon > > On 15 Apr 2018, at 9:21 pm, Michael Hawkins > <michael.hawk...@mjhawkins.com.au> wrote: > > Diana, > > Having experienced NBN at snail pace night after night (we’re in Doubleview > on copper just over 200 metres from the node) (and it’s even slower during > school holidays) I suggest you get a large download allowance on your mobile > plan as you may find that using the personal hotspot on your iPhone is far > faster than using NBN. > > Cheers, > > Michael > >> On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> >> wrote: >> >> Thanks Daniel & Neil >> >> The girl at Telstra told me I could port email addresses and they allowed 2 >> free email accounts. I couldn’t see how it would work, takeovers are >> different, all the addresses move. I was extremely stressed at the time and >> she offered us a deal that sounded good, cheaper than our combined iiNet & >> Telstra accounts. I said we would think about it. After a coffee I realised >> she hadn’t given us any details, went back and asked her to email the >> details. >> >> When I checked our present usage I realised the new plan did not have nearly >> enough volume especially as we are using streaming services more these days. >> >> I had gone there to ask how much it would cost to unlock my prepaid Telstra >> phone. The iiNet salesman had told me it would not need to be unlocked, >> just one of his lies. I was told the amount depended on how long I had been >> using it, which was hardly at all. She then went on to talk about something >> else and I forgot to get the price. >> >> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t >> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number >> (closing 2G network so my 18 year old Nokia has been pensioned off). >> >> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number >> but can’t activate it until we get NBN (12 Jun according to Telstra) because >> of special deal on landlines. Have to find out if I can move Telstra phone >> number to our VoIP phone. >> >> My main worry is problems with the NBN transition, we’re getting fibre to >> curb (yank spelling of kerb!) and being unable to understand what they say. >> >> Thanks again and best wishes from Diana >> Sent from my iPad >> >>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote: >>> >>> Hi Daniel, Hi Diana, >>> >>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL >>> broadband back in 2007. >>> >>> I must admit I was worried when Internode was bought by iiNet and then >>> iiNet was bought by TPG - however, I continue to be impressed by their >>> service. Of course with a good reliable internet provider it is rare for me >>> to actually NEED the support but I had cause just over a week ago when my >>> internet connection just stopped working. >>> >>> I got to talk to an intelligent support person and we got to methodically >>> work through the problem and agree that since my phone connection was >>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate >>> this problem on two different modems, that there must be a fault on >>> Internode's end. The fault was logged and I was given a ticket reference in >>> case I needed to follow up. As it was the fault was fixed (or fixed itself) >>> several hours later and all was back to normal. >>> >>> As I say, it is not often I need to deal with them but, when I do, they >>> have been unfailingly helpful - whether it has been changing >>> plans/services, changing billing methods or technical problems - I get to >>> deal with pleasant, efficient and informed personnel. >>> >>> Just my 2c worth - I am all too happy to complain about the frequent poor >>> service I find nowadays so it is nice to be able to also report on really >>> good customer service when I get it ;o) >>> >>> >>> Cheers >>> >>> >>> Neil >>> -- >>> Neil R. Houghton >>> >>> Albany, Western Australia >>> >>> Tel: +61 8 9841 6063 >>> >>> Email: n...@possumology.com >>> >>> -----Original Message----- >>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel >>> Kerr <dan...@macwizardry.com.au> >>> Reply-To: WAMUG <email@example.com> >>> Date: Sunday, 15 April 2018 at 18:12 >>> To: WAMUG <firstname.lastname@example.org> >>> Subject: Re: Changing ISP and porting email address >>> >>> Hi Diana >>> >>> You can’t really “port” an email address to another ISP. When you change >>> ISP’s you will get a new one. >>> With iinet, you can pay them $25 per year per email address to “keep” those >>> email addresses. So if you have 2 email addresses you want to keep, then >>> you’d be paying them $50 per year to keep the iinet address. >>> But Telstra can’t take those email addresses to them. They can only stay >>> with iinet. >>> So you’d either need to keep the addresses for a year or so, and tell >>> people your “new” email addresses, or carry on paying every year to iinet >>> for them. This is why some people a) stick with their ISP to keep their >>> email address or b) go for a “non-ISP” address (e.g. iCloud.com or >>> gmail.com, hotmail etc). That way they then have the email address >>> “forever”. >>> >>> I think a lot of people have on and off problems with iinet (myself >>> included), but when my NBN comes, I’m staying with them for now. I’ll wait >>> to the mess that is NBN is hopefully sorted out and then see what it’s >>> like. I’m working on the “better the devil you know” theory,….lol. I keep >>> Telstra for my mobile, but I don’t want my internet with them. But I don’t >>> think there’s a “fantastic” ISP out there really. They all seem to have >>> problems here and there (which I can understand), but I don’t think any one >>> ISP is that much better then anyone. I think all the “great” ISP’s got >>> gobbled up by larger companies. And service went out the window……… >>> (service? We can’t afford to factor that into our plans,..don’t be silly! >>> lol). >>> (Yes, sometimes you get the right person and it’s OK,…..other times it’s a >>> great big mess). More to do with moving support centres all overseas I >>> think. Wouldn’t it be nice if we could do the same. Oh, a problem with the >>> bill? Sorry you’ll need to talk to our support centre,…they’re overseas. >>> They only work 10mins a day once a week, every other day. Leave a message >>> and they’ll get back to you,….sometime. Maybe. Perhaps. Hard to say). :) >>> hehe. >>> >>> So long story short….. >>> If you want to keep the emails, you’d need to ask iinet to swap you to an >>> “email only account” once you’ve changed to the new provider - then pay per >>> each email per year. >>> >>> Kind regards >>> Daniel >>> >>> Sent from my iPhone 7 >>> >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <daniel AT macwizardry.com.au> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Apple** >>> >>> NOTE: Any information provided in this email may be my personal opinion and >>> as such should be taken accordingly, and may not be the views of >>> MacWizardry. Any information provided does not offer or warrant any form of >>> warranty or accept liability. It would be appreciated that if any >>> information in this email is to be disseminated, distributed or copied, >>> that permission by the author be requested. >>> >>>> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens <diag...@iinet.net.au> >>>> wrote: >>>> >>>> Can someone tell me where to find information on porting email addresses, >>>> the preparation for it and how the process works please? We want to take >>>> two accounts one imap, one pop. >>>> >>>> We are thinking of abandoning iiNet after 21.75 years and moving to >>>> Telstra. I had planned to move our phone services in the opposite >>>> direction in order to save money until I was ‘sold a pup’ by some rotter >>>> in South Africa. Having lied to me and wasted my money he became >>>> incommunicado. When I complained via their website I got no answer. >>>> >>>> Telstra will be more expensive but it has the advantage that I can get the >>>> bus to the Telstra store, I have trouble on the phone with their accents >>>> and my hearing. >>>> >>>> Best wishes to all from Diana >>>> Sent from my iPad >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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