Hi Matt,
Yes, I do have anti-virus installed, won't run w/o it. I did a virus scan
and it came up clean. I'm going to do a second one using something like
Trend-Micro Housecall to get a "second opinion" as I know all anti-virus
programs are "not created equal" and some will find virus' that others do
not. I sure hope it doesn't come down to having to do a reformat.
Thank you for taking the time to lay all this out for me, I really
appreciate it. Will do this as a last resort but hope to find the problem
w/o having to go through this process.
Since I do feel as well protected as I can be using a firewall and
anti-virus and do NOT use Outlook I'm fairly confident this isn't a
virus. Granted, I could be very wrong (gosh I hope not!) as one could have
slipped through and am aware that a virus can cause this kind of activity,
but I'm very careful about opening emails and keeping my firewall and
anti-virus definitions up to date. Not a guarantee I know, but I do take
good precautions against a virus attack.
I'm more inclined to think some file got corrupted somehow and that the
solution may lie in that temp folder I mentioned. If I can safely get rid
of that, it *might* cure the ailment and would be a much quicker fix to
this problem.
I'm going to keep your list of instructions. I've done reformatting before
but looks like you've got some added info in your list that is important.
You're a peach for taking so much time to give me all that, thank you again!
Deb
_____________
At 08:22 AM 9/17/2005, you wrote:
Do you have an anti-virus installed? Firewalling is all well and good,
but it only defends against attacks from the outside.
It sounds to me like you have a virus.
Update/get an antivirus (http://www.girsoft.com/ is pretty good) and run
it. then, if it reports a virus and you can afford the time, do the following:
1. Backup all your data to REMOVABLE storage (CD/ZIP Disk/Tape/Floppy disk
if you have to!)
2. Ensure you have all registration codes for all your software to hand.
3. Format your hard-disk using the tools on the windows CD. DO NOT trust
any software that is on your PC at the moment.
4. re-install Windows - DO NOT UP DATE TO THE LATEST SERVICE PACKS YET
5. install an anti-virus, update it and run it.
6. If the Antivirus is clear, install some firewall software and configure
it so that it will not let anything in or out. If you can get one that
asks every time a piece of software requires acces, then do it and only
grant access when you are using the software.
7. Run the anti-virus
8. Install all your software and enter the registration codes
9. Update (if needed) and run the anti-virus
10. Update windows and set it to ask if you want to install future
updates. DO NOT SET IT TO HAPPEN AUTOMATICALLY.
11. You guessed it, run the anti-virus
12. restore your data
13. run the anti-virus.
By taking these steps (and yes, I am aware that this could take an entire
day to do) you can ensure that your PC is reasonably well protected.
In my opinion, until Microsoft software is shipped in a finished condition
instead of what most supliers would consider a beta, you should, at best,
only update windows when you have to, make sure your firewall is locked
down completely, keep an uptodate anti-virus database, run scans daily and
only install software if you can ensure it's integrity and code.
Hope this is of some help to you all,
Cheers,
Matt
PBC Web Design wrote:
Hi,
I'm having a ~really scary~ problem. Two days ago my computer started
acting up. It seems to be browser related from what I can tell so far.
What happens is that when I open my browser (so far Firefox and IE6) my
computer goes into a reboot all on it's own no matter what's open for
programs. When it comes back up I get the Microsoft "system has just
recovered from a serious error" message. Obviously this is not a good
thing to have happening, not only for my web design business but for my
hard drive and all my programs and hard work! I'm afraid I'll totally
trash my hard drive if I don't find the fix for this soon! All these
unexpected, non-self initiated reboots w/open programs is bound to cause
me major problems I would think.
The day this began happening I upgraded two things, my ZoneAlarm firewall
and my Web CEO program. I also started into affiliates for one of my web
sites, meaning I started collecting affiliate links and adding them to a
site. Therefore I have a number of affiliate links in my Dreamweaver for
this particular site. These are the only things that I can recall doing
anything in/with/to prior to this problem starting.
This is what I've done so far to try to track down the problem:
1) Disabled ZoneAlarm - problem still exists
2) Done a System Restore back one day - problem still exists. Tried a
second System Restore to the next point back (previous day to this
problem starting) and my computer tells me it can't restore to that point.
3) I have a post into the Web CEO people to see if they have any idea if
there was something in their program update that might cause this to happen.
4) Done a search for /dw/bluetwo.asp (found in the info of the error msg
in #6 below)
5) Run SpyBot Search and Destroy, Run AdAware, run a virus check, run
Norton Disk Doctor
6) Dug into the Microsoft "send error" thing and this is what I found:
______________
Server=watson.microsoft.com
UI LCID=1033
Flags=123152
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=c5&BCP1=00000004&BCP2=00000002&BCP3=00000001&BCP4=8053AF42&OSVer=5_1_2600&SP=1_0&Product=768_1
DataFiles=C:\WINDOWS\Minidump\Mini091705-02.dmp|C:\DOCUME~1\Colgan\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml
ErrorSubPath=blue
_______________
I'm considering renaming this file folder that holds the msg above ( in a
manifest.txt file ) and seeing if that cures the problem, it's in a TEMP
folder so it should be just a temporary unneeded file, shouldn't it? I'm
afraid to just go and do this w/o some input ... might render my computer
totally out of service if I just jump into doing this w/o knowing enough
about it. The only other file in that folder is called: sysdata.xml which
I've not opened - afraid to!
I figure it's not a mouse problem (I have a cordless mouse and keyboard)
because this is only happening when I open a browser, not my programs.
It also doesn't matter if any programs are open or not - problem still
occurs. It's intermittent. Sometimes will happen immediately upon
attempting to open a browser window, other times will happen when
clicking from one page to another ... but never seems to take long to do
this - a few clicks of the web browser at most.
Any and all help ~greatly~ appreciated. Since I just recently
reformatted this hard drive a couple months ago and don't have the time
to do it again right now ... I'm hoping to find a much simpler fix. At
the moment I'm afraid to even open a browser and I've got work to do and
need my browsers!
Thank you!
» Deb «
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