ps. It should not be difficult to combine scripts/tickets2db.py with tickets2email.py in a single app so that when a ticket is issued both the email is sent and a copy of the ticket is stored in a database table (in a separate app). One can then use plugin_wiki to add comments to the ticket table, et volia', you have a good help desk app for web2py.
This is a 1 hour job. Any takers? Massimo On Dec 20, 9:48 am, mdipierro <[email protected]> wrote: > I just added to trunk: > > scripts/tickets2email.py > > you can run a background process with > > cp scripts/tickets2email.py applications/yourapp/private/ > [edit top portion to configure email server] > python web2py.py -S yourapp -N -R applications/yourapp/private/ > tickets2email.py > > and it will send you an email for every new (original) ticket. > I did not try it, it may require some minor debugging. > > Massimo > > On Dec 20, 8:24 am, Richard Vézina <[email protected]> > wrote: > > > I posted the same thing a mouth ago! ;-) > > > I took some time to test jutdahelpdesk but didn't succeed to make it works > > cause of my weak knowledge of Dango and the time I give myself to make it > > works... > > > If you make it works, I would be really interrested in a howto... > > > Also, I ask web2py core dev for a feature that could enable app users to > > send by email the ticket they could received... Since that web2py already > > has a ticket system this seems to me the only missing thing to have a > > rudimentary help desk... With the email feature I could be informed in real > > time about an app defect. > > > Someone could just developped a Jutdahelpdesk clone!! > > > Richard > > > On Mon, Dec 20, 2010 at 8:58 AM, Richard <[email protected]> wrote: > > > here is one from the Django world: > > >http://www.jutdahelpdesk.com/ > >
