Here is a web2py helpdesk app. http://web2py.com/examples/static/web2py.app.helpdesk.w2p
Please help me test and improve it. 1) edit applications/helpdesk/models/0.py set the email info and set the list of apps to be monitored 2) on each server (one if you only have one) run python web2py.py -S helpdesk -M -N -R applications/helpdesk/private/ tickets2db.py this will check for new tickets, email you when it finds one, archive the ticket in the app db, delete the ticket file. 3) visit http://.../helpdesk to search for stored tickets in the monitored apps. Each ticket has its own comments thread. I am sure it has some bugs that need fixing. It will be easy to add features since all tickets are in DB.
