RE: [WhatsUp Forum] WUP

[Kelly Anderson]

Hello,   Ipswitch is currently sending out many, many emails to all customers and prospects regarding the new release.  This process is a bit staggered in order to ensure that the user experience in downloading the new version is optimal.    So, if you are an active service agreement holder and you have not yet received an email, you can call our customer service department if you would like access to the product immediately.    Or, if you are a customer without a service agreement, and would like to upgrade to WhatsUp Professional, you can call us or a local reseller to purchase the upgrade.   Also, be sure if you bought a service agreement you have activated it as well - otherwise we may not be able to recognize you as an active customer.   Thanks, Kelly -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Cochran, Ken Sent: Thursday, November 11, 2004 3:56 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUP We also have not received anything in email, just what was posted on the list here. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Singh Sent: Thursday, November 11, 2004 3:13 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUP Joel, Are you an active WhatsUp Gold service agreement holder?  If so, you should have received a notice that stated:   "...You are entitled to a free upgrade to WhatsUp Professional, which you can download from the Ipswitch Download Center: http://visit.ipswitch.com/DLPro2005   To log-in, use your new Ipswitch WhatsUp Professional 2005 serial number, which is {serial_number}, and your e-mail address, {Email}."   If you did not receive this notice, then let me know what you received.   You can contact our Customer Service at 781-676-5700. http://www.ipswitch.com/company/contact/index.html Mark Singh Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Joel Staiman Sent: Thursday, November 11, 2004 2:49 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUP I recieved the notice of release yesterday, but not instructions on downloading or license info. Still waiting.... From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Decker Sent: Thursday, November 11, 2004 2:38 PM To: [EMAIL PROTECTED] Subject: [WhatsUp Forum] WUP Should I have received my information by now?   David D checkerboard, Ltd.