RE: [WhatsUp Forum] WUP

[Gary Swanton]

Title: Message

I have also come across an issue whilst upgrading to WUG Pro 2005.  I received the email providing me a download link for the installation files.    I carried out the upgrade of our existing WUG server only to have to remove it because I accidentally selected the MSDE installation option. At the second attempt of installing the upgrade I was prompted to activate the product, this did not appear the first time I installed the application.  I have been unable to activate the upgrade using either the online method or the offline method.   When using the online method, I enter the license key that was provided at the time of download and I receive the message that the "Activation Succeeded but the activation server could not be contacted" - the WUG server has full internet connectivity.   I then attempted to register offline from another pc and after entering both the license key and the challenge code I am advised that "the key is of incorrect length or the activation limit has been exceeded."    I am guessing that the license key that was provided at the time of download is a one-time only key and now I need another license key.  I have contacted an Australian reseller to obtain a new installation key and am still waiting.     Regards Gary Swanton, Manager, IT & T Services Delivery - Jam Factory & Cinemas IT Shared Services, Village Roadshow Limited Melbourne Jam Factory - Level 1, 1 Garden Street, South Yarra VIC 3141 Telephone + 61 3 9281-1044 Facsimile +61 3  9804 7349 Mobile - 0438 877 896 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rothfuss, Gregory Sent: Friday, 12 November 2004 08:28 To: '[EMAIL PROTECTED]' Subject: RE: [WhatsUp Forum] WUP After the software has already been installed? or only during installation when it prompts for the key? I had already installed the software before I knew how to obtain the Product License Key, and now I can't find where to enter it.   Thanks From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Dailey Sent: Thursday, November 11, 2004 3:53 PM To: [EMAIL PROTECTED] Subject: Re: [WhatsUp Forum] WUP You can enter the license key directly into the Evaluation to activate it into the full purchased version.   George ----- Original Message ----- From: Rothfuss, Gregory To: '[EMAIL PROTECTED]' Sent: Thursday, November 11, 2004 3:42 PM Subject: RE: [WhatsUp Forum] WUP Can the Product License Key be entered if the 30 day evaluation had been downloaded? or do we have to download another copy? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Singh Sent: Thursday, November 11, 2004 3:13 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUP Joel, Are you an active WhatsUp Gold service agreement holder?  If so, you should have received a notice that stated:   "...You are entitled to a free upgrade to WhatsUp Professional, which you can download from the Ipswitch Download Center: http://visit.ipswitch.com/DLPro2005   To log-in, use your new Ipswitch WhatsUp Professional 2005 serial number, which is {serial_number}, and your e-mail address, {Email}."   If you did not receive this notice, then let me know what you received.   You can contact our Customer Service at 781-676-5700. http://www.ipswitch.com/company/contact/index.html Mark Singh Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Joel Staiman Sent: Thursday, November 11, 2004 2:49 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] WUP I recieved the notice of release yesterday, but not instructions on downloading or license info. Still waiting.... From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Decker Sent: Thursday, November 11, 2004 2:38 PM To: [EMAIL PROTECTED] Subject: [WhatsUp Forum] WUP Should I have received my information by now?   David D checkerboard, Ltd. This communication and any files transmitted with it are intended for the named addressee only, are confidential in nature and may contain legally privileged information.  The copying or distribution of this communication or any information it contains, by anyone other than the addressee or the person responsible for delivering this communication to the intended addressee, is prohibited.  If you receive this communication in error, please contact our helpdesk on +613 9667 6699, then delete the communication. You will be reimbursed for reasonable costs incurred in notifying us. This footnote also confirms that this email message has been scanned for the presence of computer viruses and inappropriate content. For General Enquiries please contact the appropriate switchboard: Bourke St +61 3 9667 6666        JAM Factory +61 3 9281 1000 Pyrmont +61 2 9552 8600        Avondale NZ +64 9 820 8800 Gold Coast +61 7 5585 9666