In my personal opinion, switching the support desk to wikitext only doesn't solve problems for newcomers. I also don't like discussion pages, because of wikitext, and the support desk (where a high amount of things could happen) is really impossible to follow for me with a wikitext page only. However, Flow also isn't a really good solution, even if it made some things better, though.
In my personal opinion, Discourse could very well replace the support desk as a support channel, at least when I compare both platforms and feature sets for me :) However, you're right, implementing a new platform without having the goal to replace the other platforms with it, doesn't make much sense. On the other hand, without having a pilot for people actually supporting users on the support desk, to find out, if it is a platform they can work with, isn't really helpful. And, like I said, Discourse has a good chance of being a better platform for giving support as the current Support desk (and probably also better as the IRC channel and probably the mediawiki-l mailing list, too). Best Florian -----Original-Nachricht----- Betreff: Re: [Wikitech-l] Proposal for a developer support channel Datum: 2017-11-19T16:14:14+0100 Von: "Federico Leva (Nemo)" <nemow...@gmail.com> An: "wikitech-l@lists.wikimedia.org" <wikitech-l@lists.wikimedia.org> If the proposal is triggered by technical problems at [[mw:Project:Support desk]], a simple solution is to make it a wikitext page. As for the "one place" argument, https://xkcd.com/927/ applies. Federico _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
