Le 19/11/2017 à 04:33, Brian Wolff a écrit :
Neither project:support_desk nor project:current_issues is really meant for
that purpose - support desk is mainly for user and (external) sysadmin
support. And current_issues is the village pump of mediawiki.org (the
website not the software)
Honestly, I kind of think that lqt was better than flow for support desk.
As much as lqt sucked at least search sort of worked.
Although the bigger problem probably is that project:support desk is
protected so new users arent allowed to ask questions(!)
On the subject of search, i do think that
https://lists.wikimedia.org/robots.txt is rediculous. At least for
technical lists we should let google in, and the privacy concern is silly
as there are mirrors that are indexed.
The foundation is not responsible for, possibly illegal, behaviour of
external parties. It's not silly to disallow copyrighted content on
Commons just because you can find them on popular website which publish
them illegaly.
--
bawolff
On Saturday, November 18, 2017, Sam Wilson <[email protected]> wrote:
Hear hear to being able to properly search past conversations.
I know it's not the fashionably geek thing to say, but I must admit that
I always find mailing lists to be incredibly annoying, compared to
forums. Not only is searching completely separate from reading, even
browsing old topics is another interface again (assuming one hasn't been
subscribed forever and kept every old message). Then, when you do manage
to find an old message, there's no way to reply to it (short of copying
and pasting and losing context).
Maybe https://www.mediawiki.org/wiki/Project:Support_desk (and its
sibling https://www.mediawiki.org/wiki/Project:Current_issues ?) is the
best place to ask questions about the software, its development, and
other things. If so, let's make that fact much more well advertised!
(Although, I think Flow is brilliant, when it's for discussing a wiki
page — because the topic is already set (effectively by the title of the
page its attached to). When it's trying to be a host to multiple
unrelated topics, it becomes pretty annoying to use.)
On Sun, 19 Nov 2017, at 05:57 AM, Niharika Kohli wrote:
I'd like to add that having Discourse will provide the one thing IRC
channels and mailing lists fail to - search capabilities. If you hangout
on
the #mediawiki IRC channel, you have probably noticed that we get a lot
of
repeat questions all the time. This would save everyone time and effort.
Not to mention ease of use. Discourse is way more usable than IRC or
mailing lists. Usability is the main reason there are so many questions
about MediaWiki asked on Stackoverflow instead:
https://stackoverflow.com/unanswered/tagged/mediawiki
<https://stackoverflow.com/unanswered/tagged/mediawiki>,
https://stackoverflow.com/questions/tagged/mediawiki-api?sort=newest
<https://stackoverflow.com/questions/tagged/mediawiki-api?sort=newest>,
https://stackoverflow.com/questions/tagged/mediawiki-extensions...
I'd personally hope we can stop asking developers to go to IRC or mailing
lists eventually and use Discourse/something else as a discussion forum
for
support.
On Sat, Nov 18, 2017 at 1:31 PM, Quim Gil <[email protected]> wrote:
Hi, I have expanded
https://www.mediawiki.org/wiki/Discourse#One_place_to_
seek_developer_support
https://www.mediawiki.org/wiki/Project:Support_desk is the only channel
whose main purpose is to provide support. The volunteers maintaining
are
the ones to decide about its future. There is no rush for any decisions
there. First we need to run a successful pilot.
The rest of channels (like this mailing list) were created for
something
else. If these channels stop receiving questions from new developers,
they
will continue doing whatever they do now.
I'd like to understand how adding a venue will improve matters.
For new developers arriving to our shores, being able to ask a first
question about any topic in one place with a familiar UI is a big
improvement over having to figure out a disseminated landscape of wiki
Talk
pages, mailing lists and IRC channels (especially if they are not used
to
any of these environments). The reason to propose this new space is
them,
not us.
On Sat, Nov 18, 2017 at 5:01 PM, MZMcBride <[email protected]> wrote:
Brian Wolff wrote:
On Friday, November 17, 2017, Quim Gil <[email protected]> wrote:
The Technical Collaboration team proposes the creation of a
developer
support channel focusing on newcomers, as part of our Onboarding
New
Developer program. We are proposing to create a site based on
Discourse
(starting with a pilot in discourse-mediawiki.wmflabs.org) and to
point
the many existing scattered channels there.
What does point existing channels to discouse mean exactly? Are you
planning to shutdown any existing channels? If so, which ones?
Excellent questions. I'd like to know the answers as well.
I raised a similar point at
<https://www.mediawiki.org/wiki/Talk:Discourse>. I skimmed
<https://phabricator.wikimedia.org/T155678>, looking for some
answers,
and
I didn't find any.
Quim, are you involved in MediaWiki support in places such as the
#mediawiki IRC channel or the mediawiki-l mailing list? Are you
involved
in MediaWiki support elsewhere? I'm trying to better understand how
it
would be appropriate for you to seemingly suggest disrupting or
shutting
down these established and functioning venues. If this is not your
suggestion, I'd like to understand how adding a venue will improve
matters.
MZMcBride
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
--
Quim Gil
Engineering Community Manager @ Wikimedia Foundation
http://www.mediawiki.org/wiki/User:Qgil
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
--
Niharika
Software Engineer
Community Tech
Wikimedia Foundation
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
_______________________________________________
Wikitech-l mailing list
[email protected]
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
