At 09:39 AM 3/4/2006, Diane Poremsky typed:
if you are just changing phones and not plans, they will not touch any
option on the account except to add services you need (if it's a picture
phone, they'll add picture messaging package for example) so it should
remain grandfathered.
Don't forget they'll require a new 2yr contract which hopefully isn't
a problem but it's almost to the point if you use directory
assistance they want to extend your contract to a new 2yr deal. In
the past I got caught up this way & some features were added & some
dropped because they said I got a new contract. I don't recall what
prompted me to call their losey CSR but in my mind it didn't justify
a new contract & I told a supervisor that if that was the case put me
back on the old contract with the old features & they did. Their CSR
aren't really customer service reps but more like used car sales persons.
----------+----------
Wayne D. Johnson
Ashland, OH, USA 44805
<http://www.wavijo.com>
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