Gary Funck wrote:
"ASUS stands behind our quality standards. All our motherboards carry a 3
year warranty. We will honor all services required if they fail to meet
the
functionality they were designed for.
Users with affected boards will have to contact the reseller or ASUS for
an
RMA as it’s a hardware bug with no work around available. Since all ASUS
motherboards come with a 3 year factory warranty this shouldn’t be a
problem, though a minor inconvenience. The ASUS P5P800SE is one of the
largest volume Socket 775 motherboards available."
I have had no problem with Asus replacing inoperative motherboards within
their 3 year warranty period. "Replacing" was not the problem. The problem
was how long it takes.
Lots has been done to streamline the process of RMA's by various
manufacturers, but they all have a long way to go. Here is where Asus or
some other manufacturer can lead the way for the rest to follow:
Accept Debit Cards (the big name ones like Visa and MC), not just credit
cards. Some of us use a card to simply pay a bill, not to go into debt.
Do not charge service charges for accepting Debit or Credit cards.
Let we who are making suggestions put our money where our mouth is. Let us
send you some money (enough to cover the most expensive component we are
likely to RMA) to hold in an escrow account. Earn interest on the invested
cumulative totals of all of these escrow accounts. When an RMA is phoned in
or submitted on your web site, ship the replacement and let the Reseller's
money you have in escrow stand good for the inoperative or defective
component that is covered by the RMA. In simple terms, give same business
day shipping on any RMA, at our risk and expense, not yours. With this deal
I would have to tie up $600.00 by sending $200.00 to each of ASI, Asus and
Seagate.
Simply put, the products I purchase are of quality, but the warranty service
is not. I can not afford to special order and sell any component that I do
not stock. No customer wants their computer sitting in the shop from 2 to 4
weeks waiting on a component being replaced under warranty. The computer
shop has to either have a replacement in stock or order a new one to service
the warranty in a timely manner. I require my customers to personally
purchase any component that I do not stock, so I will not be buying new
components to service the warranty and then being stuck with the junk that
is sent to me as a replacement for the new part that went bad. Do any of you
get new parts for warranty replacements? I get recertified hard drives and
the motherboards etc. are "pulls." My only defense is to order quality
parts that seldom require and RMA.
Chuck
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