I believe it's up to me to pick gear that lat. And it's my job to
surge protect, suppress, and ground. When all this is done right,
radios last a while.
Cliff wrote:
Guys,
I believe there is a difference in what DirectTV and Nextel does.
Those companies "give" the equipment to the end-user for the contract
they sign. It is the "owner's" responsibility to replace if needed;
hence, the insurance offered to the "owner...customer."
As I, and others have stated, we keep "ownership" to the CPE. Therefore,
it is our responsibility to replace if needed.
Also, with new DSL and cable offerings with free install and equipment,
it would be a tough sell for me to my customers. They just as well not
replace the equipment and go with a competitor.
My 2 cents again...now up to 4 cents.
Of course, if I can find a way to charge them, I all ears... :)
Cliff - Work
985-879-3219
www.cssla.com
www.triparish.net
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Ron Wallace
Sent: Tuesday, November 15, 2005 9:32 AM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings
George,
So what are you running now, for CPE? I like JohnnyO's idea of a
replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in
the toilet, they just give you another.
Ron Wallace
---- Original message ----
Date: Mon, 14 Nov 2005 22:03:44 -0800
From: George <[EMAIL PROTECTED]>
Subject: Re: [WISPA] Insurance / Service Plan Offerings
To: WISPA General List <wireless@wispa.org>
I feel for ya JohhnyO, seriously.
I've changed out every Smart bridge I ever installed except two and
dittto for tranzeos.
The EZ Bridges were great for a while, but going past 2 years now with
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems
lately
it's more and more.
At almost 700 subs, the replacement rate grows, but then again the
revenue does as well.
I bet I have a couple hundred dead or upgraded cpes in my collection.
George
JohnnyO wrote:
George - that may work in your neck of the woods and I have been
doing
the same since day 1. This past year - we replaced over $8,000 worth
of
CPEs - that is almost a full months revenue for us.... Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no
longer
as a company sustain those types of hits.... That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the
CPE.
I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.
How many CPEs did you replace in the last 12 months ? I have tracked
and
count 43 here.
JohnnyO
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
On
Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings
JohnnyO wrote:
We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service
call
costs associated with having to replace CPE end equipment.
I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.
Help and suggestions would be appreciated.
Regards,
JohnnyO
I am eating it.
I bet if I told every customer who's radio died that they had to pay
for
a new one, we'd have less subs.
I own all the radios and accept the responsibility.
another way I look at it, it's cheaper to give an existing sub a
100.00
radio and get 500 for the next 12 months than it is to go without
revenue and have to pay for advertising to get new subs to replace
the
one that I just lost.
But, it's the way I do this in this market.
George
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Ron Wallace
Hahnron, Inc.
220 S. Jackson St.
Addison, MI 49220
Phone: (517) 547-8410
Mobile: (517) 605-4542
e-mail: [EMAIL PROTECTED]
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