We work with people too. But I don't go visit them. I have the shop do the calling, Only thing I do is go get my stuff back. Only one time did anyone ever give me the trespassing story and that was a guy who was hoping to hold it ransom for some kind of a refund. It's a a gray area....
Been pretty lucky that we have not had many bad broadband subs. Dial up, we had every scammer dead beat and whiner in our town at one time or another. I think what separated this, was the higher cost to turn on my broadband service. Weeds out the broke dead beat cheap skates. Thats the pool who most likely will not pay. My broadband customers all paid little extra to have my service and those types pay their bills on time. George [email protected] wrote: > I've had moderate success just making a personal visit to see how the people > are doing. > > If they're out of a job and no income, we cut the bandwidth way down and > suspend billing for a while. If internet can help them get a job, then > it's in our interest to do this. > > Generally, we have pretty good success with a personal visit. I'm not > confrontational, but explain that we really do expect to be paid and the > customer's generally pretty good at paying when they see it as a matter of > personal importance. > > Other than that, we've not found that notes, or emails works well. > > > > > ++++++++++++++++++++++++++++++++ > <insert witty tagline here> > > ----- Original Message ----- > From: "Chuck Hogg" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Monday, May 04, 2009 6:40 AM > Subject: [WISPA] Handling Non-paying Subs > > >> I've got a few non-paying subs, that we would like to get payment on. >> It has reached over $1k from 4 subs over the past 6 months. Do you just >> cut your losses and move on or what do you do? I'm contemplating small >> claims court as it should be an open and shut case, but it's $91 in fees >> per person. We've done the collection letter and it hasn't worked. >> >> >> >> We got the please don't turn it off, I'm coming to pay...and it never >> happened. >> >> >> >> >> >> Regards, >> >> Chuck Hogg >> >> Shelby Broadband >> 502-722-9292 >> [email protected] >> >> http://www.shelbybb.com >> >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
