I've had moderate success just making a personal visit to see how the people are doing.
If they're out of a job and no income, we cut the bandwidth way down and suspend billing for a while. If internet can help them get a job, then it's in our interest to do this. Generally, we have pretty good success with a personal visit. I'm not confrontational, but explain that we really do expect to be paid and the customer's generally pretty good at paying when they see it as a matter of personal importance. Other than that, we've not found that notes, or emails works well. ++++++++++++++++++++++++++++++++ <insert witty tagline here> ----- Original Message ----- From: "Chuck Hogg" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Monday, May 04, 2009 6:40 AM Subject: [WISPA] Handling Non-paying Subs > I've got a few non-paying subs, that we would like to get payment on. > It has reached over $1k from 4 subs over the past 6 months. Do you just > cut your losses and move on or what do you do? I'm contemplating small > claims court as it should be an open and shut case, but it's $91 in fees > per person. We've done the collection letter and it hasn't worked. > > > > We got the please don't turn it off, I'm coming to pay...and it never > happened. > > > > > > Regards, > > Chuck Hogg > > Shelby Broadband > 502-722-9292 > [email protected] > > http://www.shelbybb.com > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
