Right on TOS and AUP but not the contract. If I understand contractual agreements correctly, all terms must be clear to both parties. So, just cause I pay a bill doesnt mean I understand my full obligations such as length of terms, etc. I suspect that presenting the actual contract electronically when the customer signs up provides full disclosure but I'd love to hear from anyone that is using it now an dif their lawyer blessed the proceedure. -RickG
On Mon, Jun 8, 2009 at 1:57 PM, D. Ryan Spott<[email protected]> wrote: > I think in most states paying the bill obligates you to the terms of > service/contract. > > ryan > > Charles Wyble wrote: >> Ah. Gotcha. >> >> Thanks for clarifying. >> >> RickG wrote: >> >>> Having an AUP is fine but it doesnt spell out the terms of a specific >>> obligation between you & the end user. The big carriers obligate you >>> to two year contracts when you agree online so I'm assuming we can do >>> the same. >>> -RickG >>> >>> >>> On Sun, Jun 7, 2009 at 11:22 PM, Charles Wyble<[email protected]> wrote: >>> >>>> The big carriers don't require a signature on a contract. They also >>>> don't do (free/near free) installs either. I don't know if there is a >>>> signed contract if you pay for an install. >>>> >>>> Yes I realize this is a very important differentiator that we can >>>> provide, however I don't feel a signed contract is necessary. An AUP is >>>> an excellent idea as a general rule, however if they are transiting bits >>>> on your network, you have the right and obligation to defend that >>>> network. If you don't, you risk other operators dropping traffic from >>>> your IP rnage /AS. >>>> >>>> >>>> Your free to enforce your AUP with impunity. Failure to do so is the >>>> sole reason that "bits of evil" reach our border routers. A few simple >>>> route filters, and spam/botnets would be stopped. Subscribe to the Don't >>>> Route Or Peer List from Spamhaus >>>> (http://www.spamhaus.org/drop/index.lasso), and monitor outbound traffic. >>>> >>>> >>>> *sighs* >>>> >>>> >>>> >>>> Martha Huizenga wrote: >>>> >>>>> Exactly, we send the contract with the install and then get it back when >>>>> the install is done. Works fine. >>>>> >>>>> Jason Hensley wrote: >>>>> >>>>>> Wow. Seems like a waste of time and resources. If I mailed contracts >>>>>> like >>>>>> that here I'd lose half my install opportunities because they would never >>>>>> send the contract back. Send a contract with the installer, get them to >>>>>> sign it before they install, give one copy to customer, bring one back, >>>>>> done >>>>>> deal. If nothing else, get an electronic as an initial confirmation, >>>>>> then >>>>>> get an actual signature at install. >>>>>> >>>>>> >>>>>> >>>>>> -----Original Message----- >>>>>> From: [email protected] [mailto:[email protected]] On >>>>>> Behalf Of Scott Reed >>>>>> Sent: Saturday, June 06, 2009 6:42 AM >>>>>> To: WISPA General List >>>>>> Subject: [WISPA] Electronic Signatures >>>>>> >>>>>> We currently use a two-year contract for customers. Right now we gather >>>>>> the information, generate a contract, USMail it to the customer and wait >>>>>> for them to USMail it back after they sign it before we schedule an >>>>>> installation. We would like to reduce the time from initial contact to >>>>>> installation. One option we are looking at is "electronic signature" on >>>>>> the contract. We have done some research into doing this, but thought it >>>>>> would be good to get some other input. >>>>>> If you do electronic signatures, how do you do it? >>>>>> If you use a third party to "certify" the signatures, who do you use? >>>>>> What is good about them? What is not so good? >>>>>> >>>>>> >>>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! 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