I think most of the items you are proposing to pay less than $30 dollars for are too cheap. I wouldn't want to do those things for those amounts. Especially if I have to drive to the customer's home to do them.
John RickG wrote: > OK, back to my original question: Does anyone have a fee schedule for > their installer/repair subcontractors? > I'm trying to cover every possible scenario. Here is what I've put together: > > Subcontractor Fee Schedule > $75 – Standard installation of KyWiFi customer premises equipment > according to manufacturer’s instructions including install mount to an > outside wall, radio/antenna installation, transmitter configuration, > drilling through one exterior wall and one interior wall or floor, > installation of up to 150’ of cable with wall/floor bushings, > termination to one computer or router, configuration of one router and > one PC. > $15 – Extended cable run up to 300’. > $30 – Service call to replace cable performed on site at customer’s premises. > $20 – Service call to replace radio/antenna performed on site at > customer’s premises. > $10 – Service call to replace POE, and/or power supply performed on > site at customer’s premises. > $5 – NTF. i.e. reset radio/router. Note: May be billable to customer! > $5 – Anti-virus/Adware software download, installation, configuration > and customer orientation. > $5 – Installation no show, must wait 30 minutes and must attempt to > call customer twice. > $5 – Site survey performed on site at prospective customer’s premises. > $5 – Extended area trip fee (outside of Montgomery County). > $10/hour for any services not described above. > $25 – Bonus for 10 or more customer installations performed in a one > week (Saturday - Sunday) period. > > -RickG > > > On Wed, Oct 14, 2009 at 11:22 AM, RickG <[email protected]> wrote: > >> It sounds like you are a "character"! >> I'm glad your marketing and service efforts are paying off. >> I actually have had much the same results. >> Good work and Thanks! >> -RickG >> >> On Wed, Oct 14, 2009 at 7:25 AM, Mike <[email protected]> wrote: >> >>> Actually, since they are a cellular company and can have unlimited >>> bandwidth, they are faster right now. That will change as they build >>> out. The customer money stays local instead of going out of town >>> when they "shop" with me. >>> >>> I write a weekly column for the paper so am well known in the area; >>> that helps a bunch. >>> >>> I drive a trailer to local events and set up free WiFi. That has >>> certainly raised awareness. >>> >>> I have brought broadband to people who absolutely couldn't get it any >>> other way. National statistics will show there is a definite boost >>> to property value if a household is able to get high speed >>> Internet. I've actually had people make a house buying decision on >>> whether we could bring them broadband or not. >>> >>> I have a flashing light I can turn on placed on 2 of the towers. A >>> site survey begins by a phone conversation, turning on the light and >>> "can you see it now?" That has really helped and raised awareness. >>> >>> Superior customer service. Money stays locally. Dealing with a >>> local character. >>> >>> Mike >>> >>> At 06:09 PM 10/13/2009, you wrote: >>> >>>> Is it a comparable service? What do you give versus what they give? >>>> >>>> On Tue, Oct 13, 2009 at 2:13 PM, Mike <[email protected]> wrote: >>>> >>>>> Rick: >>>>> >>>>> The competition that came at me is 39.00. Mine, if you pay promptly >>>>> is 42.50. They intentionally came in under me. Like I've said, only >>>>> 2 have jumped ship. >>>>> >>>>> At 11:08 AM 10/13/2009, you wrote: >>>>> >>>>>> But, do the ones who have a choice for cheaper service and out of >>>>>> contract stay with you? >>>>>> -RickG >>>>>> >>>>>> On Mon, Oct 12, 2009 at 11:28 PM, Mike <[email protected]> wrote: >>>>>> >>>>>>> Similar to your example of perceived value, we extract a capital fee >>>>>>> up front when putting on a new customer. My accountant described it >>>>>>> like joining a health club, you get to use the equipment but don't >>>>>>> get to take it home. The fee is the real cost of installing. Easy >>>>>>> ones are 150 bucks. Others vary according to difficulty. So they >>>>>>> buy in to the whole thing from the get go. >>>>>>> >>>>>>> Our rates are 45.00. If you pay on time, from email billing, you >>>>>>> take off 2.50 and its 42.50. >>>>>>> >>>>>>> I think I have a very loyal bunch of customers. I didn't know what >>>>>>> to expect when the two year contracts started expiring, but MOST have >>>>>>> stayed with us. >>>>>>> >>>>>>> Best Regards, >>>>>>> >>>>>>> Mike >>>>>>> >>>>>>> At 09:47 PM 10/12/2009, you wrote: >>>>>>> >>>>>>>> Mike, >>>>>>>> >>>>>>>> Since I began working, even as a teenager, I worked 60-80 hours a week >>>>>>>> giving customers the best I could. I'm now 49 and still work at least >>>>>>>> that many hours. At least now, I own my company and do it for myself. >>>>>>>> In fact, before I owned my own company my reputation was "Mr.Service". >>>>>>>> Heck, I've watched the sun rise from a customers computers! People >>>>>>>> have always told me I have a great work ethic. I have always thought - >>>>>>>> give'em great service and they'll stick. It's not true! Given the >>>>>>>> opportunity, for less than $5/month they WILL switch without even an >>>>>>>> apology! >>>>>>>> So, dont get me wrong, I still give great service but have realized I >>>>>>>> have previously given too much. All I did was take a lot of time away >>>>>>>> >>>>>>> >from my family to help customers that only appreciate it at the time. >>>>>>> >>>>>>>> Again, I'm not saying dont give great service - what I am saying is >>>>>>>> dont give away the store. Maybe you can afford it but every move you >>>>>>>> make should be profitable, otherwise you will end up out of business >>>>>>>> or in a poor mental state from work burnout. Have you ever looked at >>>>>>>> the competition knowing you give better service yet they are still >>>>>>>> winning? In fact, I've seen more people respect the competition >>>>>>>> because they are higher priced or charge for everything. It is truly a >>>>>>>> mindset. I believe there is a balance that must constantly be >>>>>>>> maintained. Which is why I asked the question, billable or not? >>>>>>>> Again, your business model may be different but using you scenario >>>>>>>> below is difficult to achieve in mine. Perhaps your monthly rates are >>>>>>>> higher, installation higher, or your bottom line is not as important >>>>>>>> to you? Somebody always has to pay the piper. Most people understand >>>>>>>> capitolism and the need to be profitable so you can pay the bills. >>>>>>>> What good is it to go out of business just so they can go back to dial >>>>>>>> up? >>>>>>>> Furthermore, I have found another interesting outcome by giving work >>>>>>>> away - other customers either come to expect it or get jealous. >>>>>>>> What is really expected by the customers who give you their hard >>>>>>>> earned money is a good product for what they pay. They also deserve an >>>>>>>> efficiently run company with proper business practices to get the most >>>>>>>> bang for their bucks. And on that note, isnt there always something to >>>>>>>> do to improve the network? Why give so much time to one customer when >>>>>>>> you can work on the network and improve it for all? I realzie you said >>>>>>>> minor things but it all adds up. What they should expect is exactly >>>>>>>> what you put in the contract and/or TOS. In my case, it's the >>>>>>>> bandwidth I promised them and working equipment to get it there. All >>>>>>>> else is not part of the contract and therefore should be billable. >>>>>>>> >>>>>>>> -RickG >>>>>>>> >>>>>>>> On Mon, Oct 12, 2009 at 9:48 PM, Mike <[email protected]> wrote: >>>>>>>> >>>>>>>>> When I was a young man, a writer, I was idealistic and ready to >>>>>>>>> conquer the world. In short order I grew up and lost my >>>>>>>>> idealism. Since starting this business I have regained some of >>>>>>>>> >>>>>>>> that idealism. >>>>>>>> >>>>>>>>> My experience is the opposite. I usually take care of those >>>>>>>>> customers who need minor help with things THEY consider part of MY >>>>>>>>> network. I would not have gone overhead unless there was no way to >>>>>>>>> trench. Direct burial cable is cheap. A trench can be made with a >>>>>>>>> power edger with a new blade. An aerial should be tied to a >>>>>>>>> supporting rope or wire. >>>>>>>>> >>>>>>>>> Most of my customers knew they couldn't get Internet except slow >>>>>>>>> dialup before we came along. Is it loyalty? A new company has been >>>>>>>>> selling in my county off of their cellular towers. I have only lost >>>>>>>>> 2 customers to them. >>>>>>>>> >>>>>>>>> Never underestimate the power of good customer service. >>>>>>>>> >>>>>>>>> Mike >>>>>>>>> >>>>>>>>> At 07:58 PM 10/12/2009, you wrote: >>>>>>>>> >>>>>>>>>> I used to think that but I have found no matter how much you give >>>>>>>>>> away, there is no loyalty! The monthly rate is all most care about. >>>>>>>>>> >>>>>>>>>> On Mon, Oct 12, 2009 at 11:40 AM, Mike <[email protected]> wrote: >>>>>>>>>> >>>>>>>>>>> If it is a good customer, I'd either do it for nothing, or for >>>>>>>>>>> materials. You may just retain that customer for the >>>>>>>>>>> >>>> next two years >>>> >>>>>>>>>>> because of your good will. >>>>>>>>>>> >>>>>>>>>>> If he is prepared for $50 and its easy and doesn't take you long, >>>>>>>>>>> you can say give me $20.00 for the cable and the custom ends, and >>>>>>>>>>> we'll call it even. >>>>>>>>>>> >>>>>>>>>>> Either way, you'll make a friend/keep a customer; and >>>>>>>>>>> >>>> they do talk. >>>> >>>>>>>>>>> Our hourly billing is $60. Usually to make network settings, get >>>>>>>>>>> virus protection on a machine ... >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> At 09:52 AM 10/12/2009, you wrote: >>>>>>>>>>> >>>>>>>>>>>> Here's the scenario: Customer has an aerial ethernet run from his >>>>>>>>>>>> garage to his home. A tree branch fell and cut the line. >>>>>>>>>>>> >>>> I told him >>>> >>>>>>>>>>>> we'll replace it for a $50 fee. Does this sound fair? >>>>>>>>>>>> Also, does anyone have a fee schedule they use for billable calls? >>>>>>>>>>>> Thanks! >>>>>>>>>>>> -RickG >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ------------------------------------------------------------------ >>>>>>>>>>>> >>>>>>>>>> -------------- >>>>>>>>>> >>>>>>>>>>>> WISPA Wants You! Join today! >>>>>>>>>>>> http://signup.wispa.org/ >>>>>>>>>>>> ------------------------------------------------------------------ >>>>>>>>>>>> >>>>>>>>>> -------------- >>>>>>>>>> >>>>>>>>>>>> WISPA Wireless List: [email protected] >>>>>>>>>>>> >>>>>>>>>>>> Subscribe/Unsubscribe: >>>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>>>>> >>>>>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>>>>>>>>> WISPA Wants You! Join today! >>>>>>>>>>> http://signup.wispa.org/ >>>>>>>>>>> >>>>>>>>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>>>>>>>>> WISPA Wireless List: [email protected] >>>>>>>>>>> >>>>>>>>>>> Subscribe/Unsubscribe: >>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>>>> >>>>>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> ------------------------------------------------------------------ >>>>>>>>>> >>>>>>>> -------------- >>>>>>>> >>>>>>>>>> WISPA Wants You! 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