That is part of the reason why thus far (despite encouragement from the 
lists), I've avoided Linksys.


-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--------------------------------------------------
From: "David E. Smith" <[email protected]>
Sent: Monday, December 28, 2009 12:08 PM
To: "WISPA General List" <[email protected]>
Subject: Re: [WISPA] Being Rude to Customers

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer 
> <[email protected]>wrote:
>
>> We just bill people if they reset the routers.
>>
>> Though I've had enough people tell me that they didn't reset them that 
>> I'm
>> convinced that the Linksys units WILL reset themselves.  No one pushing 
>> any
>> buttons.
>
>
> If the customer brings the router into us, we don't bill them to 
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our 
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all 
> on
> their own.
>
> David Smith
> MVN.net
>
>
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