On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer <o...@odessaoffice.com>wrote:

> We just bill people if they reset the routers.
>
> Though I've had enough people tell me that they didn't reset them that I'm
> convinced that the Linksys units WILL reset themselves.  No one pushing any
> buttons.


If the customer brings the router into us, we don't bill them to reconfigure
it (it only takes maybe five minutes to do), but if they refuse to believe
it's the router and we go to their location we do bill for the truck roll.

Yeah, I've seen a few Linksys routers that were reset even though our little
sticker was intact; I'm quite confident they occasionally go bonkers all on
their own.

David Smith
MVN.net


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