If they have a problem and insist its OUR equipment. I tell them I will bring my laptop out and plug DIRECTLY into the radio. If problem is not present I charge them $30 service call fee. They all sign an agreement that says our support stops at the end of the Ethernet cable. They are all on DHCP which gets rid of all the headaches of them wiping out their IP configs.
Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Steven McGehee Sent: Wednesday, April 21, 2010 5:07 PM To: WISPA General List Subject: Re: [WISPA] Slow speed I'm sure you did this too, but anytime we have a complaint of speeds the first thing we do on site is completely bypass their network. Sure it takes them offline for just a few minutes while we verify the claim with a laptop straight into the wireless unit/PoE, but it takes the heat off of us. Then we focus on what part of the LAN has changed or is causing the problem. Thanks. On 4/21/2010 16:38, Jeremie Chism wrote: > I love to go out and work for an hour troubleshooting a customer > complaint about slow speed only to find out that their dell poweredge > switch is bad. Funny thing is that it was letting a little traffic > come through....say 300k or so. > > Sent from my iPhone > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
