Ryan: Presently we don't meter, but we do limit connections to 20 per IP at any one time. Stops torrents running amuck. Also, I tell my customers we have engineered our network for bursty traffic. We want their web pages, XBox and email to load really fast, and they do; typically at 3 Mbps. We tell them long duration connections are subject to throttling if the network gets congested. They ask what that is and I reply audio and video downloads. Most understand and appreciate that it is optimized for their behavior.
Friendly Regards, Mike -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ryan Ghering Sent: Wednesday, April 21, 2010 4:36 PM To: WISPA General List Subject: Re: [WISPA] Slow speed We recently visited a customer whom complained about slow speeds, speed test to our local server showed a whooping 98k down and 70k up. This customer is on a 1 meg down 512k up plan. The customer insisted that they were doing nothing on the link. After about 2 hours of diagnostics we find out the customers kid had a wireless laptop under his bed downloading hundreds of torrents via udp connections. The customer complained that we charged them a truck roll fee for this. We informed them that it could have cost them alot more if we charged per gig downloaded. From the 1st of the month till the 15th this customer downloaded 92gigs of data. We are currently looking into metering consumer connections now. This is about the 20 or 30th call like this or similar this year alone. We now also know to look for udp and upnp instead of just tcp connections. Ryan On Wed, Apr 21, 2010 at 2:38 PM, Jeremie Chism <[email protected]> wrote: > I love to go out and work for an hour troubleshooting a customer > complaint about slow speed only to find out that their dell poweredge > switch is bad. Funny thing is that it was letting a little traffic > come through....say 300k or so. > > Sent from my iPhone > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Ryan Ghering Network Operations - Plains.Net Office: 970-848-0475 - Cell: 970-630-1879 ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
