If they hadn't just installed last week, we have the same policy. Tried to give them the benefit of the doubt. For some reason if they are with AT&T or Comcast they would never call them but switch to our service and suddenly if a computer stops working, that has something to do with our service.
Sent from my iPhone On Apr 22, 2010, at 4:20 PM, "Kurt Fankhauser" <[email protected]> wrote: > If they have a problem and insist its OUR equipment. I tell them I > will > bring my laptop out and plug DIRECTLY into the radio. If problem is > not > present I charge them $30 service call fee. They all sign an > agreement that > says our support stops at the end of the Ethernet cable. They are > all on > DHCP which gets rid of all the headaches of them wiping out their IP > configs. > > Kurt Fankhauser > WAVELINC > P.O. Box 126 > Bucyrus, OH 44820 > 419-562-6405 > www.wavelinc.com > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On > Behalf Of Steven McGehee > Sent: Wednesday, April 21, 2010 5:07 PM > To: WISPA General List > Subject: Re: [WISPA] Slow speed > > I'm sure you did this too, but anytime we have a complaint of speeds > the > first thing we do on site is completely bypass their network. Sure it > takes them offline for just a few minutes while we verify the claim > with > a laptop straight into the wireless unit/PoE, but it takes the heat > off > of us. Then we focus on what part of the LAN has changed or is causing > the problem. > > Thanks. > > > > On 4/21/2010 16:38, Jeremie Chism wrote: >> I love to go out and work for an hour troubleshooting a customer >> complaint about slow speed only to find out that their dell poweredge >> switch is bad. Funny thing is that it was letting a little traffic >> come through....say 300k or so. >> >> Sent from my iPhone >> >> >> > --- > --- > ---------------------------------------------------------------------- > ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > --- > --- > ---------------------------------------------------------------------- > ---- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > --- > --- > ---------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > --- > --- > ---------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > --- > --- > --- > --- > -------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > --- > --- > --- > --- > -------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
