Tried that to before we went. Not enough to download the plugin. This is on a 5mb/5mb customer.
Sent from my iPhone On Apr 21, 2010, at 4:40 PM, Jon Roux <[email protected]> wrote: > We use GoToAssist (made by the same people who make GoToMyPc) to get > into the customers computer remotely and troubleshoot it that way. > Most > of the time we can figure it out without having to go to the customer > house. Big time saver. Of course, there has to be at least enough > bandwidth there to support the remote session, but usually it doesn't > require that much. > > Jon > > On 4/22/2010 5:20 PM, Kurt Fankhauser wrote: >> If they have a problem and insist its OUR equipment. I tell them I >> will >> bring my laptop out and plug DIRECTLY into the radio. If problem is >> not >> present I charge them $30 service call fee. They all sign an >> agreement that >> says our support stops at the end of the Ethernet cable. They are >> all on >> DHCP which gets rid of all the headaches of them wiping out their IP >> configs. >> >> Kurt Fankhauser >> WAVELINC >> P.O. Box 126 >> Bucyrus, OH 44820 >> 419-562-6405 >> www.wavelinc.com >> >> >> -----Original Message----- >> From: [email protected] [mailto:wireless- >> [email protected]] On >> Behalf Of Steven McGehee >> Sent: Wednesday, April 21, 2010 5:07 PM >> To: WISPA General List >> Subject: Re: [WISPA] Slow speed >> >> I'm sure you did this too, but anytime we have a complaint of >> speeds the >> first thing we do on site is completely bypass their network. Sure it >> takes them offline for just a few minutes while we verify the claim >> with >> a laptop straight into the wireless unit/PoE, but it takes the heat >> off >> of us. Then we focus on what part of the LAN has changed or is >> causing >> the problem. >> >> Thanks. >> >> >> >> On 4/21/2010 16:38, Jeremie Chism wrote: >> >>> I love to go out and work for an hour troubleshooting a customer >>> complaint about slow speed only to find out that their dell >>> poweredge >>> switch is bad. Funny thing is that it was letting a little traffic >>> come through....say 300k or so. >>> >>> Sent from my iPhone >>> >>> >>> >>> >> --- >> --- >> --- >> ------------------------------------------------------------------- >> ---- >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> >> --- >> --- >> --- >> ------------------------------------------------------------------- >> ---- >> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >> >> >> --- >> --- >> --- >> ------------------------------------------------------------------- >> ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> --- >> --- >> --- >> ------------------------------------------------------------------- >> ---- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> --- >> --- >> --- >> --- >> -------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> --- >> --- >> --- >> --- >> -------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > > > --- > --- > --- > --- > -------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > --- > --- > --- > --- > -------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
