That was backwards actually, about one third exceeds 10GB. Still have nine 
hundred customers to convert to PPPoE, one by one... Oh joy.

-Paul

On Apr 30, 2010, at 11:28 AM, Paul Gerstenberger wrote:

> This isn't totally accurate as it's a monthly report and some users have been 
> converted mid-month, but the average download I'm seeing is 5.7Gb. Our 
> heaviest user did 105GB, and one recent conversion is on track to hit 200GB 
> if the last weeks trend continues! About two thirds exceeded 10GB.
> 
> I think most of those > 10GB are running netflix.
> 
> -Paul
> 
> On Apr 30, 2010, at 9:32 AM, Marlon K. Schafer wrote:
> 
>> Our average customer does about 4 gigs per month.  That's average, including 
>> servers and high end business customers.  Someday I'll count the businesses 
>> different from the residential :-).
>> 
>> We give 10 gigs per month and charge $5 per gig for overages.
>> 
>> We've lost a few customers due to this, but nearly all of them want to run 
>> file sharing servers and/or run netflix.  In short, the ones we're loosing 
>> cost more than they are paying us.
>> 
>> The good news is that the other 95% of the customer base get GREAT service 
>> at a reasonable price and are very happy.
>> 
>> We also catch a LOT of infected machines or open wifi routers this way. 
>> Most customers appreciate that we're watching out for them.
>> 
>> marlon
>> 
>> ----- Original Message ----- 
>> From: "Paul Gerstenberger" <pa...@hrec.coop>
>> To: "WISPA General List" <wireless@wispa.org>
>> Sent: Friday, April 30, 2010 8:06 AM
>> Subject: [WISPA] Overage thresholds and penalties
>> 
>> 
>>> We have about 15% of our existing subscribers running PPPoE through 
>>> Mikrotik now, using the User Manager package. I'm astounded by the usage 
>>> I'm seeing from some accounts. We do cite "acceptable use" in our terms of 
>>> service, but we've rarely enforced it. I'm curious what approach other 
>>> WISPs take: how you determine your own acceptable use thresholds and what 
>>> penalties or deterrents are used.
>>> 
>>> -Paul
>>> 
>>> 
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>> 
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> 
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