Our average customer does about 4 gigs per month. That's average, including servers and high end business customers. Someday I'll count the businesses different from the residential :-).
We give 10 gigs per month and charge $5 per gig for overages. We've lost a few customers due to this, but nearly all of them want to run file sharing servers and/or run netflix. In short, the ones we're loosing cost more than they are paying us. The good news is that the other 95% of the customer base get GREAT service at a reasonable price and are very happy. We also catch a LOT of infected machines or open wifi routers this way. Most customers appreciate that we're watching out for them. marlon ----- Original Message ----- From: "Paul Gerstenberger" <pa...@hrec.coop> To: "WISPA General List" <wireless@wispa.org> Sent: Friday, April 30, 2010 8:06 AM Subject: [WISPA] Overage thresholds and penalties > We have about 15% of our existing subscribers running PPPoE through > Mikrotik now, using the User Manager package. I'm astounded by the usage > I'm seeing from some accounts. We do cite "acceptable use" in our terms of > service, but we've rarely enforced it. I'm curious what approach other > WISPs take: how you determine your own acceptable use thresholds and what > penalties or deterrents are used. > > -Paul > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
