At 08:53 PM 3/29/2011, you wrote: >try to keep everything fair but my customers feel like they should >be able to use their Internet in any way they choose.
That's what EVERYONE wants to believe, but the obvious fact is that there is no such thing as "unlimited", and there never has been. I've found it very easy to explain to customers my various service levels, and the reasoning behind them, especially when I remind them that the term "unlimited" began during the dial-up days. And dial-up was the most severely limited! We all already have caps, and always have had them. A T-1 is hard capped. All circuits are hard capped. Once someone buys into a discounted service (residential, i.e. CHEAP), they automatically become part of a shared model. If they want dedicated bandwidth, they'll get less of it, but all of it. And the cost will be commensurate. The shared model works very well for 90% of the people. I sell both, and everything in between. But rarely does anyone find dedicated bandwidth to be a better solution for them. About the only time I sell it is when the order "comes from higher up". Rk -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
