How do you handle the customers who then put a link sys behind your provided router?
From: Darin Steffl <[email protected]> Reply-To: WISPA General List <[email protected]> Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List <[email protected]> Subject: Re: [WISPA] Customer Routers > I understand not wanting to touch the router but I want to control everything > up until I hand off to the customer's equipment which means I provide the > router. I hear from too many people that blame their ISP like Charter or the > phone company for bad internet when much of the time it is their own wireless > router. That same bad mouthing will happen for my company if the customer > continues to use crappy routers so I thought I would provide one to them, > configure it, lock it, and replace it if it ever fails. That way, I am > handing out something reliable that works and if they need help, I'm there to > fix it for them. In my opinion, that should cut down on tech support calls if > the router is stable. > > I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N > > On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman <[email protected]> > wrote: >> >> I would avoid the 751 for now based on my hell of an experience. That's just >> me. >> >> Josh Luthman >> Office: 937-552-2340 <tel:937-552-2340> >> Direct: 937-552-2343 <tel:937-552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Apr 26, 2012 6:27 PM, "Justin Wilson" <[email protected]> wrote: >>> My Take on routers. >>> >>> Off the shelf routers are the #1 trouble issue on the Zig network. Anything >>> from gaming issues, to speed issues, to reliability issues. They account for >>> roughly 92% of all calls. The first thing we have the customer do after >>> reboots of everything is bypass the router. Most of the time this shows the >>> customer it's their router, or something behind it. >>> >>> In our past life we started out selling routers. We looked for the cheapest >>> ones we could find, which at the time were dlink. What we found was >>> customers then considered that our equipment. "Well the router you sold me >>> went out." was something we heard a lot. Or "I reset the router now you have >>> to come out and configure it" >>> >>> What we are doing this time around is we have only one officially approved >>> router. The Mikrotik 751. We have a local computer shop which stocks them >>> and sets them up. What he does as far as support is between him and the >>> customer. I am pretty sure he tells them he is just a retailer for the >>> product and if they want his help he will gladly charge them his hourly >>> rate. All about expectations up front. >>> >>> By doing all of this we are not in the router business, but the customer >>> gets a solid product and cuts down on our calls. In turn we have a happier >>> customer base. And if need be, we can actually login to their router and do >>> torch, etc. >>> >>> Justin >>> >>> From: Darin Steffl <[email protected]> >>> Reply-To: WISPA General List <[email protected]> >>> Date: Thursday, April 26, 2012 2:31 PM >>> To: <[email protected]> >>> Subject: [WISPA] Customer Routers >>> >>>> Hey guys, >>>> >>>> What are some of you providing for customer wireless routers if you include >>>> them in the install as I do? I currently have a batch of 10 Ubiquiti Air >>>> Routers and the first two I pulled out are giving me some problems. Could >>>> be a bad batch. >>>> >>>> I am also looking at TP-Link as they are about $30 on Amazon with external >>>> antennas and pretty good reviews. >>>> >>>> TP-Link TL-WR841N >>>> >>>> What are you guys using? >>>> >>>> -- >>>> Darin Steffl >>>> _______________________________________________ Wireless mailing list >>>> [email protected]http://lists.wispa.org/mailman/listinfo/wireless >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >> >> _______________________________________________ >> Wireless mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/wireless >> > > > > -- > Darin Steffl > _______________________________________________ Wireless mailing list > [email protected] http://lists.wispa.org/mailman/listinfo/wireless
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