More faith in them than I do. :-)
From: Darin Steffl <dcsho...@gmail.com> Reply-To: WISPA General List <wireless@wispa.org> Date: Thursday, April 26, 2012 9:42 PM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Customer Routers > They should have no reason to do that and if they do, they're only causing > problems for themselves with double or triple NAT. I make it clear when I > install that the router I give them is the only router they can use and I will > fix/replace it free of charge if THEY don't break it. If they cause an issue > with my equipment or by adding another router and they expect me to fix it, > there will be a charge. If they follow my instructions, they will be taken > care of. > > On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson <li...@mtin.net> wrote: >> How do you handle the customers who then put a link sys behind your provided >> router? >> >> From: Darin Steffl <dcsho...@gmail.com> >> Reply-To: WISPA General List <wireless@wispa.org> >> Date: Thursday, April 26, 2012 6:38 PM >> >> To: WISPA General List <wireless@wispa.org> >> Subject: Re: [WISPA] Customer Routers >> >>> I understand not wanting to touch the router but I want to control >>> everything up until I hand off to the customer's equipment which means I >>> provide the router. I hear from too many people that blame their ISP like >>> Charter or the phone company for bad internet when much of the time it is >>> their own wireless router. That same bad mouthing will happen for my >>> company if the customer continues to use crappy routers so I thought I would >>> provide one to them, configure it, lock it, and replace it if it ever fails. >>> That way, I am handing out something reliable that works and if they need >>> help, I'm there to fix it for them. In my opinion, that should cut down on >>> tech support calls if the router is stable. >>> >>> I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N >>> >>> On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman <j...@imaginenetworksllc.com> >>> wrote: >>>> I would avoid the 751 for now based on my hell of an experience. That's >>>> just me. >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 <tel:937-552-2340> >>>> Direct: 937-552-2343 <tel:937-552-2343> >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> On Apr 26, 2012 6:27 PM, "Justin Wilson" <li...@mtin.net> wrote: >>>>> My Take on routers. >>>>> >>>>> Off the shelf routers are the #1 trouble issue on the Zig network. >>>>> Anything from gaming issues, to speed issues, to reliability issues. They >>>>> account for roughly 92% of all calls. The first thing we have the >>>>> customer do after reboots of everything is bypass the router. Most of the >>>>> time this shows the customer it's their router, or something behind it. >>>>> >>>>> In our past life we started out selling routers. We looked for the >>>>> cheapest ones we could find, which at the time were dlink. What we found >>>>> was customers then considered that our equipment. "Well the router you >>>>> sold me went out." was something we heard a lot. Or "I reset the router >>>>> now you have to come out and configure it" >>>>> >>>>> What we are doing this time around is we have only one officially approved >>>>> router. The Mikrotik 751. We have a local computer shop which stocks them >>>>> and sets them up. What he does as far as support is between him and the >>>>> customer. I am pretty sure he tells them he is just a retailer for the >>>>> product and if they want his help he will gladly charge them his hourly >>>>> rate. All about expectations up front. >>>>> >>>>> By doing all of this we are not in the router business, but the customer >>>>> gets a solid product and cuts down on our calls. In turn we have a happier >>>>> customer base. And if need be, we can actually login to their router and >>>>> do torch, etc. >>>>> >>>>> Justin >>>>> >>>>> From: Darin Steffl <dcsho...@gmail.com> >>>>> Reply-To: WISPA General List <wireless@wispa.org> >>>>> Date: Thursday, April 26, 2012 2:31 PM >>>>> To: <wireless@wispa.org> >>>>> Subject: [WISPA] Customer Routers >>>>> >>>>>> Hey guys, >>>>>> >>>>>> What are some of you providing for customer wireless routers if you >>>>>> include them in the install as I do? I currently have a batch of 10 >>>>>> Ubiquiti Air Routers and the first two I pulled out are giving me some >>>>>> problems. Could be a bad batch. >>>>>> >>>>>> I am also looking at TP-Link as they are about $30 on Amazon with >>>>>> external antennas and pretty good reviews. >>>>>> >>>>>> TP-Link TL-WR841N >>>>>> >>>>>> What are you guys using? >>>>>> >>>>>> -- >>>>>> Darin Steffl >>>>>> _______________________________________________ Wireless mailing list >>>>>> Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> Wireless@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>> >>> >>> >>> -- >>> Darin Steffl >>> _______________________________________________ Wireless mailing list >>> Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless > > > > -- > Darin Steffl > _______________________________________________ Wireless mailing list > Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
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