We now almost always include a Cisco RV42 with our preconfigured IP video surveillance systems, and ask our clients to install these instead of whatever piece of crap they had in there before, or to bring in a separate WAN IP. RV42's have proven to be very reliable and support several functions that make life easier for us during and after the installation, including built-in pptp and ipsec VPN host, multiple WAN ports with true DMZ, multiple subnets, port management and several ways to configure port-forwards. Since we started doing this, we've saved our clients a lot of money by not having to charge them for our time remotely deciphering and debugging their previous router setup (which are often a complete mess, and they've lost the password :-)
Tom S. On 4/26/2012 3:38 PM, Darin Steffl wrote: > I understand not wanting to touch the router but I want to control > everything up until I hand off to the customer's equipment which means > I provide the router. I hear from too many people that blame their > ISP like Charter or the phone company for bad internet when much of > the time it is their own wireless router. That same bad mouthing will > happen for my company if the customer continues to use crappy routers > so I thought I would provide one to them, configure it, lock it, and > replace it if it ever fails. That way, I am handing out something > reliable that works and if they need help, I'm there to fix it for > them. In my opinion, that should cut down on tech support calls if > the router is stable. > > I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N > > On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman > <[email protected] <mailto:[email protected]>> wrote: > > I would avoid the 751 for now based on my hell of an experience. > That's just me. > > Josh Luthman > Office: 937-552-2340 <tel:937-552-2340> > Direct: 937-552-2343 <tel:937-552-2343> > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Apr 26, 2012 6:27 PM, "Justin Wilson" <[email protected] > <mailto:[email protected]>> wrote: > > My Take on routers. > > Off the shelf routers are the #1 trouble issue on the Zig > network. Anything from gaming issues, to speed issues, to > reliability issues. They account for roughly 92% of all calls. > The first thing we have the customer do after reboots of > everything is bypass the router. Most of the time this shows > the customer it's their router, or something behind it. > > In our past life we started out selling routers. We looked for > the cheapest ones we could find, which at the time were dlink. > What we found was customers then considered that our > equipment. "Well the router you sold me went out." was > something we heard a lot. Or "I reset the router now you have > to come out and configure it" > > What we are doing this time around is we have only one > officially approved router. The Mikrotik 751. We have a local > computer shop which stocks them and sets them up. What he > does as far as support is between him and the customer. I am > pretty sure he tells them he is just a retailer for the > product and if they want his help he will gladly charge them > his hourly rate. All about expectations up front. > > By doing all of this we are not in the router business, but > the customer gets a solid product and cuts down on our calls. > In turn we have a happier customer base. And if need be, we > can actually login to their router and do torch, etc. > > Justin > > From: Darin Steffl <[email protected] > <mailto:[email protected]>> > Reply-To: WISPA General List <[email protected] > <mailto:[email protected]>> > Date: Thursday, April 26, 2012 2:31 PM > To: <[email protected] <mailto:[email protected]>> > Subject: [WISPA] Customer Routers > > Hey guys, > > What are some of you providing for customer wireless > routers if you include them in the install as I do? I > currently have a batch of 10 Ubiquiti Air Routers and the > first two I pulled out are giving me some problems. Could > be a bad batch. > > I am also looking at TP-Link as they are about $30 on > Amazon with external antennas and pretty good reviews. > > TP-Link TL-WR841N > > What are you guys using? > > -- > Darin Steffl > _______________________________________________ Wireless > mailing list [email protected] > <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > [email protected] <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > [email protected] <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/wireless > > > > > -- > Darin Steffl > > > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless
