Where are you getting 751's now? They seem pretty rare in the wild.
Randy
On 4/26/2012 4:27 PM, Justin Wilson wrote:
My Take on routers.
Off the shelf routers are the #1 trouble issue on the Zig network.
Anything from gaming issues, to speed issues, to reliability issues.
They account for roughly 92% of all calls. The first thing we have
the customer do after reboots of everything is bypass the router. Most
of the time this shows the customer it's their router, or something
behind it.
In our past life we started out selling routers. We looked for the
cheapest ones we could find, which at the time were dlink. What we
found was customers then considered that our equipment. "Well the
router you sold me went out." was something we heard a lot. Or "I
reset the router now you have to come out and configure it"
What we are doing this time around is we have only one officially
approved router. The Mikrotik 751. We have a local computer shop which
stocks them and sets them up. What he does as far as support is
between him and the customer. I am pretty sure he tells them he is
just a retailer for the product and if they want his help he will
gladly charge them his hourly rate. All about expectations up front.
By doing all of this we are not in the router business, but the
customer gets a solid product and cuts down on our calls. In turn we
have a happier customer base. And if need be, we can actually login to
their router and do torch, etc.
Justin
From: Darin Steffl <[email protected] <mailto:[email protected]>>
Reply-To: WISPA General List <[email protected]
<mailto:[email protected]>>
Date: Thursday, April 26, 2012 2:31 PM
To: <[email protected] <mailto:[email protected]>>
Subject: [WISPA] Customer Routers
Hey guys,
What are some of you providing for customer wireless routers if
you include them in the install as I do? I currently have a batch
of 10 Ubiquiti Air Routers and the first two I pulled out are
giving me some problems. Could be a bad batch.
I am also looking at TP-Link as they are about $30 on Amazon with
external antennas and pretty good reviews.
TP-Link TL-WR841N
What are you guys using?
--
Darin Steffl
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Randy Cosby | InfoWest, Inc | www.infowest.com
Vice President | 435-674-0165 x 2010 | facebook.com/infowest
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