The in house billing / accounting people - we have several, most are
multi-role.
One is our office manager, and deals primarily with billing issues, new
account sales, equipment purchasing, etc. He is also our main
office-based POC for tech support.
Then we have a bookkeeper, she deals with things on the "interior"
business side... employee pay stuff, shareholder/board functions, stock
certificate crap, meeting minutes, etc.
We have another part-timer who also helps with sales / collections /
etc, answering phones, (we have 4 lines plus tech support phone that
rotates between the salaried employees) [we do have a collections
company people get sent to after 90 days, we cut people off at 60 days]
People that want to review their payment histories, in our experience,
normally want an explanation of their billing cycle, etc... they come in
when they want that. One time payments are done online, but some people
keep an account with us and call to process (we don't keep their card info).
Paypal does all of our unifi hotspot stuff, and auto-drops right into
QuickBooks.
We're around 1500 subs, and incorporated.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com
On 07/31/2014 04:18 PM, Mike Hammett wrote:
When they don't pay they get shut off.
They can review their payment histories.
They can change their billing information (and do one-time payments)
without affecting your employees.
You could probably drop the in-house billing/accounting people.
Hotspot type services can integrate right into the same platform
(without needing UniFi's walled garden).
I suspect most of us still use QuickBooks, just not for our recurring
business. I still use it for turn-key, consulting, etc.
Even if you don't buy, I'd recommend having each of the billing
platforms take you on a tour. You may notice other things to improve
your operation.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
*To: *wireless@wispa.org
*Sent: *Thursday, July 31, 2014 7:09:39 PM
*Subject: *Re: [WISPA] credit card processors
May I ask why?
Most of our subs are on autopay, so we set it and forget about it.
We also do all of our company stuff in quickbooks, and have inhouse
billing/accounting people.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com
On 07/31/2014 04:08 PM, Mike Hammett wrote:
I second Steve's comment.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
*To: *wireless@wispa.org
*Sent: *Thursday, July 31, 2014 7:05:30 PM
*Subject: *Re: [WISPA] credit card processors
Yes, we've been doing it for about... 10 years now.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com
On 07/31/2014 03:56 PM, Steve Barnes wrote:
> Josh are you billing your Wisp customer with QuickBooks? I would
stop that practice. Get a billing system and keep QuickBooks for
AP and GL.
>
> Steve Barnes
> PCSWIN.com
>
> -----Original Message-----
> From: wireless-boun...@wispa.org
[mailto:wireless-boun...@wispa.org] On Behalf Of Josh Reynolds
> Sent: Thursday, July 31, 2014 4:09 PM
> To: WISPA General List
> Subject: [WISPA] credit card processors
>
> Who are using for credit card processing, and why? What are your
rates?
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
