I don’t know if it’s clarified enough for anyone else. It didn’t really worry me too much one way or the other. I did go look at your website to see what prices your plan were when you posted that the other day and figured you were probably pushing $80 ARPU. That would be even nicer if you could cut your monthly bandwidth costs of course.
Yes, the thread was about credit card processors but people seemed to quickly veer off into Quickbooks vs billing software and how you can get rid of staff. In regards to the actual thread, we use Authorize.net as the gateway and 5/3 Bank for the processor. We’re not charging from QB though. Rates I think vary depending on the card type but we mostly between 2-3% I think. Partly we’re still with them because we like their policies. They have statements that make balancing easier since they charge the % off the total, not each transaction like some do. I should put a disclaimer that I haven’t been actually involved with the statements for a few years now so it’s possible they’ve changed them. I haven’t heard any complaints about it though. From: [email protected] [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Friday, August 01, 2014 12:04 PM To: [email protected] Subject: Re: [WISPA] credit card processors For clarification, the pricing we have right now for 650 is the same pricing we would have at GigE. Over GigE would be slightly lower. I mean seriously, is that clarified enough? Does it matter when the thread is about credit card processors? Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 08/01/2014 07:35 AM, James Howard wrote: Actually, you responded “Yup, per month” when TJ asked if it was “$66,500 for a gige” so you strongly implied it. I agree that you didn’t technically say that you actually pay that much though. I do have to admit that $42k per month is still a pretty heft bill! From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Friday, August 01, 2014 3:00 AM To: [email protected]<mailto:[email protected]> Subject: Re: [WISPA] credit card processors Note, I didn't say we were paying 65k/mo for bandwidth, I said we were paying 65/Mbps. We normally don't use more than 480-ish at peak, but have 650Mbps, which includes transport and content. We should break around 1.5M gross this year, and projected 2.2M by next year, give or take. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 07/31/2014 09:21 PM, TJ Trout wrote: How can you employ 9 people and pay 65k a month for bandwidth and turn a profit? On Thu, Jul 31, 2014 at 10:15 PM, TJ Trout <[email protected]<mailto:[email protected]>> wrote: You have 5 field techs and 4 office people with 1500 subs? Profit must be slim On Thu, Jul 31, 2014 at 9:26 PM, Josh Reynolds <[email protected]<mailto:[email protected]>> wrote: Two people answering 4 phone lines? :) We may end up having to hire another office person just to deal with commercial sales as things stand. I get pretty tied up with ERate/USDA/etc stuff, Aaron is busy with financing, long term market strategies in new areas, etc. This is with 5 people out in the field at any given time. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 07/31/2014 07:23 PM, Adair Winter wrote: We are half your size and two of us do everything you state, thanks to powercode. We use quick books for payroll and odd invoicing/accounting stuff. On Jul 31, 2014 7:36 PM, "Josh Reynolds" <[email protected]<mailto:[email protected]>> wrote: The in house billing / accounting people - we have several, most are multi-role. One is our office manager, and deals primarily with billing issues, new account sales, equipment purchasing, etc. He is also our main office-based POC for tech support. Then we have a bookkeeper, she deals with things on the "interior" business side... employee pay stuff, shareholder/board functions, stock certificate crap, meeting minutes, etc. We have another part-timer who also helps with sales / collections / etc, answering phones, (we have 4 lines plus tech support phone that rotates between the salaried employees) [we do have a collections company people get sent to after 90 days, we cut people off at 60 days] People that want to review their payment histories, in our experience, normally want an explanation of their billing cycle, etc... they come in when they want that. One time payments are done online, but some people keep an account with us and call to process (we don't keep their card info). Paypal does all of our unifi hotspot stuff, and auto-drops right into QuickBooks. We're around 1500 subs, and incorporated. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 07/31/2014 04:18 PM, Mike Hammett wrote: When they don't pay they get shut off. They can review their payment histories. They can change their billing information (and do one-time payments) without affecting your employees. You could probably drop the in-house billing/accounting people. Hotspot type services can integrate right into the same platform (without needing UniFi's walled garden). I suspect most of us still use QuickBooks, just not for our recurring business. I still use it for turn-key, consulting, etc. Even if you don't buy, I'd recommend having each of the billing platforms take you on a tour. You may notice other things to improve your operation. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL> ________________________________ From: "Josh Reynolds" <[email protected]><mailto:[email protected]> To: [email protected]<mailto:[email protected]> Sent: Thursday, July 31, 2014 7:09:39 PM Subject: Re: [WISPA] credit card processors May I ask why? Most of our subs are on autopay, so we set it and forget about it. We also do all of our company stuff in quickbooks, and have inhouse billing/accounting people. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 07/31/2014 04:08 PM, Mike Hammett wrote: I second Steve's comment. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL> ________________________________ From: "Josh Reynolds" <[email protected]><mailto:[email protected]> To: [email protected]<mailto:[email protected]> Sent: Thursday, July 31, 2014 7:05:30 PM Subject: Re: [WISPA] credit card processors Yes, we've been doing it for about... 10 years now. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 07/31/2014 03:56 PM, Steve Barnes wrote: > Josh are you billing your Wisp customer with QuickBooks? I would stop that > practice. Get a billing system and keep QuickBooks for AP and GL. > > Steve Barnes > PCSWIN.com > > -----Original Message----- > From: [email protected]<mailto:[email protected]> > [mailto:[email protected]] On Behalf Of Josh Reynolds > Sent: Thursday, July 31, 2014 4:09 PM > To: WISPA General List > Subject: [WISPA] credit card processors > > Who are using for credit card processing, and why? 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