Two people answering 4 phone lines? :) We may end up having to hire
another office person just to deal with commercial sales as things
stand. I get pretty tied up with ERate/USDA/etc stuff, Aaron is busy
with financing, long term market strategies in new areas, etc. This is
with 5 people out in the field at any given time.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com
On 07/31/2014 07:23 PM, Adair Winter wrote:
We are half your size and two of us do everything you state, thanks to
powercode. We use quick books for payroll and odd invoicing/accounting
stuff.
On Jul 31, 2014 7:36 PM, "Josh Reynolds" <j...@spitwspots.com
<mailto:j...@spitwspots.com>> wrote:
The in house billing / accounting people - we have several, most
are multi-role.
One is our office manager, and deals primarily with billing
issues, new account sales, equipment purchasing, etc. He is also
our main office-based POC for tech support.
Then we have a bookkeeper, she deals with things on the "interior"
business side... employee pay stuff, shareholder/board functions,
stock certificate crap, meeting minutes, etc.
We have another part-timer who also helps with sales / collections
/ etc, answering phones, (we have 4 lines plus tech support phone
that rotates between the salaried employees) [we do have a
collections company people get sent to after 90 days, we cut
people off at 60 days]
People that want to review their payment histories, in our
experience, normally want an explanation of their billing cycle,
etc... they come in when they want that. One time payments are
done online, but some people keep an account with us and call to
process (we don't keep their card info).
Paypal does all of our unifi hotspot stuff, and auto-drops right
into QuickBooks.
We're around 1500 subs, and incorporated.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 04:18 PM, Mike Hammett wrote:
When they don't pay they get shut off.
They can review their payment histories.
They can change their billing information (and do one-time
payments) without affecting your employees.
You could probably drop the in-house billing/accounting people.
Hotspot type services can integrate right into the same platform
(without needing UniFi's walled garden).
I suspect most of us still use QuickBooks, just not for our
recurring business. I still use it for turn-key, consulting, etc.
Even if you don't buy, I'd recommend having each of the billing
platforms take you on a tour. You may notice other things to
improve your operation.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
<mailto:j...@spitwspots.com>
*To: *wireless@wispa.org <mailto:wireless@wispa.org>
*Sent: *Thursday, July 31, 2014 7:09:39 PM
*Subject: *Re: [WISPA] credit card processors
May I ask why?
Most of our subs are on autopay, so we set it and forget about it.
We also do all of our company stuff in quickbooks, and have
inhouse billing/accounting people.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 04:08 PM, Mike Hammett wrote:
I second Steve's comment.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
<mailto:j...@spitwspots.com>
*To: *wireless@wispa.org <mailto:wireless@wispa.org>
*Sent: *Thursday, July 31, 2014 7:05:30 PM
*Subject: *Re: [WISPA] credit card processors
Yes, we've been doing it for about... 10 years now.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 03:56 PM, Steve Barnes wrote:
> Josh are you billing your Wisp customer with QuickBooks? I
would stop that practice. Get a billing system and keep
QuickBooks for AP and GL.
>
> Steve Barnes
> PCSWIN.com
>
> -----Original Message-----
> From: wireless-boun...@wispa.org
<mailto:wireless-boun...@wispa.org>
[mailto:wireless-boun...@wispa.org] On Behalf Of Josh Reynolds
> Sent: Thursday, July 31, 2014 4:09 PM
> To: WISPA General List
> Subject: [WISPA] credit card processors
>
> Who are using for credit card processing, and why? What are
your rates?
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