Been doing it for years. These aren't $35/mo plans, the average
subscriber pays around $75+. So double of what you are used to seeing.
We are also the cheapest WISP with the best service and network in the area.
ERate contracts for the entire school district pay pretty good as well.
Also, there's alot of Discovery/History Channel shows up here, and oil
fields we're about to start doing work for.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com
On 07/31/2014 09:21 PM, TJ Trout wrote:
How can you employ 9 people and pay 65k a month for bandwidth and turn
a profit?
On Thu, Jul 31, 2014 at 10:15 PM, TJ Trout <t...@pcguys.us
<mailto:t...@pcguys.us>> wrote:
You have 5 field techs and 4 office people with 1500 subs? Profit
must be slim
On Thu, Jul 31, 2014 at 9:26 PM, Josh Reynolds
<j...@spitwspots.com <mailto:j...@spitwspots.com>> wrote:
Two people answering 4 phone lines? :) We may end up having to
hire another office person just to deal with commercial sales
as things stand. I get pretty tied up with ERate/USDA/etc
stuff, Aaron is busy with financing, long term market
strategies in new areas, etc. This is with 5 people out in the
field at any given time.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 07:23 PM, Adair Winter wrote:
We are half your size and two of us do everything you state,
thanks to powercode. We use quick books for payroll and odd
invoicing/accounting stuff.
On Jul 31, 2014 7:36 PM, "Josh Reynolds" <j...@spitwspots.com
<mailto:j...@spitwspots.com>> wrote:
The in house billing / accounting people - we have
several, most are multi-role.
One is our office manager, and deals primarily with
billing issues, new account sales, equipment purchasing,
etc. He is also our main office-based POC for tech support.
Then we have a bookkeeper, she deals with things on the
"interior" business side... employee pay stuff,
shareholder/board functions, stock certificate crap,
meeting minutes, etc.
We have another part-timer who also helps with sales /
collections / etc, answering phones, (we have 4 lines
plus tech support phone that rotates between the salaried
employees) [we do have a collections company people get
sent to after 90 days, we cut people off at 60 days]
People that want to review their payment histories, in
our experience, normally want an explanation of their
billing cycle, etc... they come in when they want that.
One time payments are done online, but some people keep
an account with us and call to process (we don't keep
their card info).
Paypal does all of our unifi hotspot stuff, and
auto-drops right into QuickBooks.
We're around 1500 subs, and incorporated.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 04:18 PM, Mike Hammett wrote:
When they don't pay they get shut off.
They can review their payment histories.
They can change their billing information (and do
one-time payments) without affecting your employees.
You could probably drop the in-house billing/accounting
people.
Hotspot type services can integrate right into the same
platform (without needing UniFi's walled garden).
I suspect most of us still use QuickBooks, just not for
our recurring business. I still use it for turn-key,
consulting, etc.
Even if you don't buy, I'd recommend having each of the
billing platforms take you on a tour. You may notice
other things to improve your operation.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
<mailto:j...@spitwspots.com>
*To: *wireless@wispa.org <mailto:wireless@wispa.org>
*Sent: *Thursday, July 31, 2014 7:09:39 PM
*Subject: *Re: [WISPA] credit card processors
May I ask why?
Most of our subs are on autopay, so we set it and forget
about it.
We also do all of our company stuff in quickbooks, and
have inhouse billing/accounting people.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 04:08 PM, Mike Hammett wrote:
I second Steve's comment.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
------------------------------------------------------------------------
*From: *"Josh Reynolds" <j...@spitwspots.com>
<mailto:j...@spitwspots.com>
*To: *wireless@wispa.org <mailto:wireless@wispa.org>
*Sent: *Thursday, July 31, 2014 7:05:30 PM
*Subject: *Re: [WISPA] credit card processors
Yes, we've been doing it for about... 10 years now.
Josh Reynolds, CIO
SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 07/31/2014 03:56 PM, Steve Barnes wrote:
> Josh are you billing your Wisp customer with
QuickBooks? I would stop that practice. Get a
billing system and keep QuickBooks for AP and GL.
>
> Steve Barnes
> PCSWIN.com
>
> -----Original Message-----
> From: wireless-boun...@wispa.org
<mailto:wireless-boun...@wispa.org>
[mailto:wireless-boun...@wispa.org] On Behalf Of
Josh Reynolds
> Sent: Thursday, July 31, 2014 4:09 PM
> To: WISPA General List
> Subject: [WISPA] credit card processors
>
> Who are using for credit card processing, and why?
What are your rates?
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