How can you employ 9 people and pay 65k a month for bandwidth and turn a profit?
On Thu, Jul 31, 2014 at 10:15 PM, TJ Trout <[email protected]> wrote: > You have 5 field techs and 4 office people with 1500 subs? Profit must be > slim > > > On Thu, Jul 31, 2014 at 9:26 PM, Josh Reynolds <[email protected]> > wrote: > >> Two people answering 4 phone lines? :) We may end up having to hire >> another office person just to deal with commercial sales as things stand. I >> get pretty tied up with ERate/USDA/etc stuff, Aaron is busy with financing, >> long term market strategies in new areas, etc. This is with 5 people out in >> the field at any given time. >> >> Josh Reynolds, CIO >> SPITwSPOTS >> www.spitwspots.com >> On 07/31/2014 07:23 PM, Adair Winter wrote: >> >> We are half your size and two of us do everything you state, thanks to >> powercode. We use quick books for payroll and odd invoicing/accounting >> stuff. >> On Jul 31, 2014 7:36 PM, "Josh Reynolds" <[email protected]> wrote: >> >>> The in house billing / accounting people - we have several, most are >>> multi-role. >>> >>> One is our office manager, and deals primarily with billing issues, new >>> account sales, equipment purchasing, etc. He is also our main office-based >>> POC for tech support. >>> >>> Then we have a bookkeeper, she deals with things on the "interior" >>> business side... employee pay stuff, shareholder/board functions, stock >>> certificate crap, meeting minutes, etc. >>> >>> We have another part-timer who also helps with sales / collections / >>> etc, answering phones, (we have 4 lines plus tech support phone that >>> rotates between the salaried employees) [we do have a collections company >>> people get sent to after 90 days, we cut people off at 60 days] >>> >>> People that want to review their payment histories, in our experience, >>> normally want an explanation of their billing cycle, etc... they come in >>> when they want that. One time payments are done online, but some people >>> keep an account with us and call to process (we don't keep their card info). >>> >>> Paypal does all of our unifi hotspot stuff, and auto-drops right into >>> QuickBooks. >>> >>> We're around 1500 subs, and incorporated. >>> >>> Josh Reynolds, CIO >>> SPITwSPOTS >>> www.spitwspots.com >>> On 07/31/2014 04:18 PM, Mike Hammett wrote: >>> >>> When they don't pay they get shut off. >>> They can review their payment histories. >>> They can change their billing information (and do one-time payments) >>> without affecting your employees. >>> You could probably drop the in-house billing/accounting people. >>> Hotspot type services can integrate right into the same platform >>> (without needing UniFi's walled garden). >>> >>> I suspect most of us still use QuickBooks, just not for our recurring >>> business. I still use it for turn-key, consulting, etc. >>> >>> Even if you don't buy, I'd recommend having each of the billing >>> platforms take you on a tour. You may notice other things to improve your >>> operation. >>> >>> >>> >>> ----- >>> Mike Hammett >>> Intelligent Computing Solutions >>> http://www.ics-il.com >>> >>> <https://www.facebook.com/ICSIL> >>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>> <https://twitter.com/ICSIL> >>> >>> ------------------------------ >>> *From: *"Josh Reynolds" <[email protected]> <[email protected]> >>> *To: *[email protected] >>> *Sent: *Thursday, July 31, 2014 7:09:39 PM >>> *Subject: *Re: [WISPA] credit card processors >>> >>> May I ask why? >>> >>> Most of our subs are on autopay, so we set it and forget about it. >>> >>> We also do all of our company stuff in quickbooks, and have inhouse >>> billing/accounting people. >>> >>> Josh Reynolds, CIO >>> SPITwSPOTS >>> www.spitwspots.com >>> On 07/31/2014 04:08 PM, Mike Hammett wrote: >>> >>> I second Steve's comment. >>> >>> >>> >>> ----- >>> Mike Hammett >>> Intelligent Computing Solutions >>> http://www.ics-il.com >>> >>> <https://www.facebook.com/ICSIL> >>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>> <https://twitter.com/ICSIL> >>> >>> ------------------------------ >>> *From: *"Josh Reynolds" <[email protected]> <[email protected]> >>> *To: *[email protected] >>> *Sent: *Thursday, July 31, 2014 7:05:30 PM >>> *Subject: *Re: [WISPA] credit card processors >>> >>> Yes, we've been doing it for about... 10 years now. >>> >>> Josh Reynolds, CIO >>> SPITwSPOTS >>> www.spitwspots.com >>> >>> On 07/31/2014 03:56 PM, Steve Barnes wrote: >>> > Josh are you billing your Wisp customer with QuickBooks? I would stop >>> that practice. Get a billing system and keep QuickBooks for AP and GL. >>> > >>> > Steve Barnes >>> > PCSWIN.com >>> > >>> > -----Original Message----- >>> > From: [email protected] [mailto:[email protected] >>> <[email protected]>] On Behalf Of Josh Reynolds >>> > Sent: Thursday, July 31, 2014 4:09 PM >>> > To: WISPA General List >>> > Subject: [WISPA] credit card processors >>> > >>> > Who are using for credit card processing, and why? What are your rates? >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >>> >>> _______________________________________________ >>> Wireless mailing >>> [email protected]http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >>> >>> _______________________________________________ >>> Wireless mailing >>> [email protected]http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >>> >>> _______________________________________________ >>> Wireless mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> >> _______________________________________________ >> Wireless mailing >> [email protected]http://lists.wispa.org/mailman/listinfo/wireless >> >> >> >> _______________________________________________ >> Wireless mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/wireless >> >> >
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