ServersPlus? :-p
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ----- Original Message ----- From: "Josh Reynolds" <[email protected]> To: [email protected] Sent: Thursday, July 31, 2014 11:26:59 PM Subject: Re: [WISPA] credit card processors Two people answering 4 phone lines? :) We may end up having to hire another office person just to deal with commercial sales as things stand. I get pretty tied up with ERate/USDA/etc stuff, Aaron is busy with financing, long term market strategies in new areas, etc. This is with 5 people out in the field at any given time. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com On 07/31/2014 07:23 PM, Adair Winter wrote: We are half your size and two of us do everything you state, thanks to powercode. We use quick books for payroll and odd invoicing/accounting stuff. On Jul 31, 2014 7:36 PM, "Josh Reynolds" < [email protected] > wrote: <blockquote> The in house billing / accounting people - we have several, most are multi-role. One is our office manager, and deals primarily with billing issues, new account sales, equipment purchasing, etc. He is also our main office-based POC for tech support. Then we have a bookkeeper, she deals with things on the "interior" business side... employee pay stuff, shareholder/board functions, stock certificate crap, meeting minutes, etc. We have another part-timer who also helps with sales / collections / etc, answering phones, (we have 4 lines plus tech support phone that rotates between the salaried employees) [we do have a collections company people get sent to after 90 days, we cut people off at 60 days] People that want to review their payment histories, in our experience, normally want an explanation of their billing cycle, etc... they come in when they want that. One time payments are done online, but some people keep an account with us and call to process (we don't keep their card info). Paypal does all of our unifi hotspot stuff, and auto-drops right into QuickBooks. We're around 1500 subs, and incorporated. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com On 07/31/2014 04:18 PM, Mike Hammett wrote: <blockquote> When they don't pay they get shut off. They can review their payment histories. They can change their billing information (and do one-time payments) without affecting your employees. You could probably drop the in-house billing/accounting people. Hotspot type services can integrate right into the same platform (without needing UniFi's walled garden). I suspect most of us still use QuickBooks, just not for our recurring business. I still use it for turn-key, consulting, etc. Even if you don't buy, I'd recommend having each of the billing platforms take you on a tour. You may notice other things to improve your operation. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: "Josh Reynolds" <[email protected]> To: [email protected] Sent: Thursday, July 31, 2014 7:09:39 PM Subject: Re: [WISPA] credit card processors May I ask why? Most of our subs are on autopay, so we set it and forget about it. We also do all of our company stuff in quickbooks, and have inhouse billing/accounting people. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com On 07/31/2014 04:08 PM, Mike Hammett wrote: <blockquote> I second Steve's comment. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: "Josh Reynolds" <[email protected]> To: [email protected] Sent: Thursday, July 31, 2014 7:05:30 PM Subject: Re: [WISPA] credit card processors Yes, we've been doing it for about... 10 years now. Josh Reynolds, CIO SPITwSPOTS www.spitwspots.com On 07/31/2014 03:56 PM, Steve Barnes wrote: > Josh are you billing your Wisp customer with QuickBooks? I would stop that > practice. Get a billing system and keep QuickBooks for AP and GL. > > Steve Barnes > PCSWIN.com > > -----Original Message----- > From: [email protected] [ mailto:[email protected] ] On > Behalf Of Josh Reynolds > Sent: Thursday, July 31, 2014 4:09 PM > To: WISPA General List > Subject: [WISPA] credit card processors > > Who are using for credit card processing, and why? 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