When you click "sign in" does it give you the "try again" message immediately, or is there a long delay? An immediate response could be a mismatch of ID's, but if it's a long delay, I'm having that same problem - I either get signed in immediately with no problem, or it hangs for 1 minute and then I get the "try again" message. It's been a regular problem in the 2 weeks since installing 9.0.0.2162. I'm on XP. I emailed Y customer support and they replied that it is a known issue that they are working on. They suggested that if I continue to have the problem that I instead use messenger on the web - but that is not what I want to do since that online version lacks features I use.
I was going to uninstall 9 and reinstall version 8, which always worked fine, but when I went to do it I got a message that I first have to uninstall 9. I am reluctant to do that if it means I will lose all my contacts and cached message history. I've asked customer support several times if I would lose the contacts and history with an uninstall, but they have ignored that question. Does anyone know what will happen, and if it would wipe the contacts and history is there any way I can save them before uninstalling 9? Also, for what it's worth, sometimes when I can't sign in I will completely exit the program and then reload it from my start menu and it sometimes works ok - but that may just be a coincidence since the problem comes and goes. Thanks, Granny ________________________________ From: barta_todd <[email protected]> To: [email protected] Sent: Wednesday, July 1, 2009 10:31:09 AM Subject: [Y!M] Trouble installing version 9 on an XP machine Hi, I just received a new XP machine here at work. It's not brand new, but was wiped by our IT group and then setup for me. I've downloaded the current version (9) from the yahoo web site and installed. When attempting to login, I receive the error "Sign-in Problem" Please click "Try Again" to re-enter your ID and Password. If you have forgotten your ID or Password, click "Sign-In" problems?". I have uninstalled IM and reinstalled. I can log into my.yahoo and groups successfully with this ID and password. I checked the XP firewall settings and Yahoo Messenger is enabled. I'm not sure what else to check. Any ideas? Thanks, Todd
