Hi, Thanks for the help!
The version I'm running is 9.0.0.2162. The original install was done with the installed. I uninstalled YM, rebooted, ran the Microsoft Cleaner Utility, rebooted, downloaded the latest version from Filehippo and installed YM, turned off Windows Firewall, rebooted, tried to login and failed with the same sign-in error, rebooted and tried again with failure. There is no other firewall software on the computer. Looking at the connection preferences, it was defaulting to dial-up. I changed it to high speed(T1/Lan) and still no joy. I may just have to punt or start over with a different ID. I really don't want to do that; however. Any other thoughts? Thanks, Todd --- In [email protected], "LNVTM1 - Lenny Vasbinder" <lnv...@...> wrote: > > OK. First, lets check which version of YM 9 that you have. On the YM > window, click Help Menu, then About YM and let us know which version. Also, > double check that you are entering the correct Yahoo ID and Password. > Delete what might be showing up when you open YM and manually type in the > working ID and password. If this doesn't work, proceed... > > Next, I'm going to presume that you used the so-called "official" download > website from Yahoo in order to download YM... correct? That could be part > of your problem. Over the years, the majority of the problems that I've > seen with YM installs that do not want to work right are due to folks using > the Yahoo Installer version rather than a FULL version download of YM. I > wrote an article about "How I ALWAYS Do A Clean Install Of Yahoo Messenger" > on my blog which gives more info and instructions. If all else fails, > follow those instructions... but try the next couple of steps first. > http://lennyvasbinder.blogspot.com/2007/11/how-i-always-do-clean-instal-ofl- > yahoo.html > > Next, while it's NEVER a good idea to run a computer without a firewall, for > testing purposes, close all other programs/applications that might want to > connect to the internet and then turn off the Windows Firewall and try > signing in on YM, just to make sure it's not a Windows Firewall issue. I'll > be honest and say I know almost nothing about configuring the Windows > Firewall since it's not any good anyhow so I've never used it. I've used > almost all of the other FREE and MUCH BETTER firewalls out there and > presently, I am using and encouraging the Comodo Internet Security Suite > which is FREE and includes the award winning Comodo Pro Firewall, as well as > their anti-virus and Proactive Defense (anti-malware) features, all in one > interface... and it's FREE. There are several other FREE 3rd party firewalls > that are also MUCH BETTER than the Windows Firewall. > > OK.. back to your issue. Once you've turned off the Windows Firewall, try > signing in. Did it work? If not, go to the main Messenger Menu, then > Connection Preferences and let us know what that says. That usually isn't a > problem as YM will work even if the Connection Preferences are not what they > should be but sometimes, making a change will fix a connection problem. > > Next, go to your computer's Security Center (Start Menu>Control > Panel>Security Center) and lets make sure you do not have two firewalls > running. Maybe IT installed a better firewall and didn't turn off the > Windows Firewall. > > If not that, then you may want to go back to my article and follow those > steps to do a GOOD and FULL install instead of the Yahoo Installer Version. > Over the years, the majority of the problems that I've seen with non-working > or problematic installs of YM were done via the Yahoo Installer Version and > once a FULL Version install was done, the problems were fixed. > > Lenny Vasbinder > http://lennyvasbinder.blogspot.com > FREE and automatic online remote backup of your documents, photos and > files... https://mozy.com/?ref=SY4ZSI Check out how simple and secure it > can be to use the Mozy remote backup system. Mozy will back up your most > important files and folders every day/night while you aren't using your > computer. > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of barta_todd > Sent: Wednesday, July 01, 2009 9:31 AM > To: [email protected] > Subject: [Y!M] Trouble installing version 9 on an XP machine > > Hi, > > I just received a new XP machine here at work. It's not brand new, but was > wiped by our IT group and then setup for me. > > I've downloaded the current version (9) from the yahoo web site and > installed. When attempting to login, I receive the error "Sign-in Problem" > Please click "Try Again" to re-enter your ID and Password. If you have > forgotten your ID or Password, click "Sign-In" problems?". > > I have uninstalled IM and reinstalled. I can log into my.yahoo and groups > successfully with this ID and password. I checked the XP firewall settings > and Yahoo Messenger is enabled. I'm not sure what else to check. > > Any ideas? > > Thanks, > > Todd >
