An update..... I changed my preferences to connect via a proxy server and then it worked. I'm not sure why that was the case and I don't believe I had to do that on my old machine. Oh well, it's working! I wasted enough time on it.
Thanks for the help! Todd --- In [email protected], "LNVTM1 - Lenny Vasbinder" <lnv...@...> wrote: > > OK. First, lets check which version of YM 9 that you have. On the YM > window, click Help Menu, then About YM and let us know which version. Also, > double check that you are entering the correct Yahoo ID and Password. > Delete what might be showing up when you open YM and manually type in the > working ID and password. If this doesn't work, proceed... > > Next, I'm going to presume that you used the so-called "official" download > website from Yahoo in order to download YM... correct? That could be part > of your problem. Over the years, the majority of the problems that I've > seen with YM installs that do not want to work right are due to folks using > the Yahoo Installer version rather than a FULL version download of YM. I > wrote an article about "How I ALWAYS Do A Clean Install Of Yahoo Messenger" > on my blog which gives more info and instructions. If all else fails, > follow those instructions... but try the next couple of steps first. > http://lennyvasbinder.blogspot.com/2007/11/how-i-always-do-clean-instal-ofl- > yahoo.html > > Next, while it's NEVER a good idea to run a computer without a firewall, for > testing purposes, close all other programs/applications that might want to > connect to the internet and then turn off the Windows Firewall and try > signing in on YM, just to make sure it's not a Windows Firewall issue. I'll > be honest and say I know almost nothing about configuring the Windows > Firewall since it's not any good anyhow so I've never used it. I've used > almost all of the other FREE and MUCH BETTER firewalls out there and > presently, I am using and encouraging the Comodo Internet Security Suite > which is FREE and includes the award winning Comodo Pro Firewall, as well as > their anti-virus and Proactive Defense (anti-malware) features, all in one > interface... and it's FREE. There are several other FREE 3rd party firewalls > that are also MUCH BETTER than the Windows Firewall. > > OK.. back to your issue. Once you've turned off the Windows Firewall, try > signing in. Did it work? If not, go to the main Messenger Menu, then > Connection Preferences and let us know what that says. That usually isn't a > problem as YM will work even if the Connection Preferences are not what they > should be but sometimes, making a change will fix a connection problem. > > Next, go to your computer's Security Center (Start Menu>Control > Panel>Security Center) and lets make sure you do not have two firewalls > running. Maybe IT installed a better firewall and didn't turn off the > Windows Firewall. > > If not that, then you may want to go back to my article and follow those > steps to do a GOOD and FULL install instead of the Yahoo Installer Version. > Over the years, the majority of the problems that I've seen with non-working > or problematic installs of YM were done via the Yahoo Installer Version and > once a FULL Version install was done, the problems were fixed. > > Lenny Vasbinder > http://lennyvasbinder.blogspot.com > FREE and automatic online remote backup of your documents, photos and > files... https://mozy.com/?ref=SY4ZSI Check out how simple and secure it > can be to use the Mozy remote backup system. Mozy will back up your most > important files and folders every day/night while you aren't using your > computer. > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of barta_todd > Sent: Wednesday, July 01, 2009 9:31 AM > To: [email protected] > Subject: [Y!M] Trouble installing version 9 on an XP machine > > Hi, > > I just received a new XP machine here at work. It's not brand new, but was > wiped by our IT group and then setup for me. > > I've downloaded the current version (9) from the yahoo web site and > installed. When attempting to login, I receive the error "Sign-in Problem" > Please click "Try Again" to re-enter your ID and Password. If you have > forgotten your ID or Password, click "Sign-In" problems?". > > I have uninstalled IM and reinstalled. I can log into my.yahoo and groups > successfully with this ID and password. I checked the XP firewall settings > and Yahoo Messenger is enabled. I'm not sure what else to check. > > Any ideas? > > Thanks, > > Todd >
